Last updated: May 3, 2026
Important date note: In Wisconsin, the bill most people call the 2025 property tax bill is usually issued in December 2025 and payable in 2026. Many tax-return credits filed in 2026 use that 2025 bill.
Bottom line: Wisconsin does not have a broad statewide senior-only property tax exemption or tax freeze. For many older adults, the real help comes from the Wisconsin Homestead Credit, automatic bill credits, the veterans property tax credit, and a few loan or local options. If your payment deadline is close, call your local treasurer now, then file for any credit you may have missed. For more help in Wisconsin, see our Wisconsin senior benefits guide, our property tax relief by state guide, our tax guide for seniors, and our senior help tools.
| Your situation | Best first step | Who to contact |
|---|---|---|
| Your tax payment is due soon | Ask about installments, a payment plan, or local hardship steps before the bill gets worse. | Your city, village, town, or county treasurer listed on the tax bill |
| You are age 62 or older and have low income | Check the Homestead Credit. | Wisconsin Department of Revenue at 608-266-8641 |
| Your home is your main home | Make sure the Lottery and Gaming Credit is on the bill if you qualify. | Your county treasurer, or the City of Milwaukee Treasurer if the home is in Milwaukee |
| You are a disabled veteran or eligible surviving spouse | Ask about the veterans property tax credit before you file Homestead. | Your County or Tribal Veterans Service Office |
| You are 65 or older, low-income, and house-rich | Ask whether a property tax deferral loan is a safe fit. | WHEDA at 1-800-755-7835 |
| Your assessed value jumped | Use the Board of Review calendar to find appeal dates. | Your local assessor or clerk |
If you could miss a tax payment this month
- Call the treasurer before the bill goes fully delinquent: ask about installment payments, a delinquent payment plan, or any local hardship process. In Milwaukee County, most municipalities outside the City of Milwaukee can call the County Treasurer at 414-278-4033 about a monthly delinquent tax plan. City of Milwaukee owners should contact the City Treasurer at 414-286-2240.
- Check whether your bill is missing a credit: many seniors should already see the Lottery and Gaming Credit, First Dollar Credit, or School Levy Tax Credit on the bill. If the Lottery and Gaming Credit is missing, act quickly. Late claims are generally due by October 1 after the bill is issued.
- Get free filing help this week: for Homestead Credit questions, call DOR at 608-266-8641. For free tax-prep help, call 1-800-906-9887 for Volunteer Income Tax Assistance (VITA), 1-888-227-7669 for AARP Tax-Aide, or 211 for local referrals.
Contents
What Wisconsin property tax help really looks like
Start here: do not assume Wisconsin works like states that have a simple senior exemption at age 65. Some websites use the phrase “homestead exemption” loosely, but in Wisconsin that wording is often misleading. The main statewide relief for many older adults is the Homestead Credit. It is a tax-return credit, not a blanket cut to assessed value on every senior’s bill.
A circuit-breaker credit is a program that helps when property taxes or rent take too much of a low-income household’s budget. In Wisconsin, that statewide circuit-breaker is the Homestead Credit. Other help comes in different forms: automatic bill credits, refundable credits on a state tax return, deferral loans, and city-specific programs.
Local variation matters a lot. Madison has a city-run senior property tax loan. Milwaukee has a deferred assessment program for some special improvement bills, plus different offices for city and county tax collections. Assessment appeal dates also change by municipality.
If property taxes are only one part of the problem, also check help with housing and rent help and utility bill help. Cutting other housing costs can make the property tax bill easier to handle.
| Type of relief | Statewide? | What it means in Wisconsin |
|---|---|---|
| Senior exemption | No broad statewide program | Wisconsin does not have a blanket age-based exemption that wipes out property taxes statewide. |
| Senior tax freeze | No broad statewide program | There is no statewide rule that freezes a homeowner’s bill just because they reach a certain age. |
| Circuit-breaker credit | Yes | The Homestead Credit is the main low-income statewide relief tool. |
| Automatic bill credits | Yes | The Lottery and Gaming Credit, First Dollar Credit, and School Levy Tax Credit can lower the bill itself. |
| Income tax credit | Yes | The renter’s and homeowner’s school property tax credit can be claimed on a Wisconsin return if you meet the rules. |
| Deferral loan | Yes, but narrow | The WHEDA property tax deferral loan is a loan, not a grant, and has strict rules. |
| Local senior programs | Only in some places | Madison has a local senior tax loan. Milwaukee has separate hardship tools for some situations. |
One sign of how limited the statewide deferral option is: the WHEDA 2025 audit reported only $611,000 in outstanding property tax deferral loan balances as of June 30, 2025. That tells seniors something important: the program exists, but it is a narrow back-up plan, not a broad automatic benefit.
Five facts older homeowners should know first
- Best takeaway: check for missing bill credits before you assume nothing can be done.
- Major rule: Wisconsin’s main senior help is a credit or loan, not a statewide age-based exemption.
- Real obstacle: many seniors are over the Homestead income limit, or they claim Wisconsin’s retirement income subtraction and then cannot claim Homestead for the same year under the Schedule H instructions.
- Useful fact: for Homestead, homeowners use the 2025 net property taxes from the bill payable in 2026, whether paid or not. For the veterans credit, taxes generally must be paid during the year claimed.
- Best next step: gather the full tax bill, last year’s return, and income papers before you call anyone.
Who qualifies in plain English
All Wisconsin homeowners should check automatic bill credits first. The First Dollar Credit and School Levy Tax Credit are broad. The Lottery and Gaming Credit is narrower because it applies only to a primary residence.
Low-income older adults should look hardest at the Homestead Credit. For the 2025 claim cycle filed in 2026, DOR says the household income limit is less than $24,680. The claimant must be a full-year Wisconsin resident who is age 62 or older, disabled, or has earned income. This is a Wisconsin household income rule. It is not the same as the federal poverty level.
State tax materials list the maximum 2025 Homestead Credit at $1,168. That is the most you could receive under the formula, not an amount everyone gets.
Veteran seniors may have a better option than Homestead. The veterans property tax credit can refund 100% of qualifying property taxes paid on a primary Wisconsin residence and up to one acre for eligible veterans with a 100% service-connected disability, certain veterans rated individually unemployable, and certain unremarried surviving spouses.
House-rich but cash-poor owners age 65 or older may need a deferral instead of a credit. That is where the WHEDA property tax deferral loan or a city program like Madison’s can matter. A loan can help with cash flow, but it adds debt to the home.
If you rent, do not ignore the Homestead Credit. Wisconsin treats part of rent like property tax for that program. This guide focuses on homeowners, but older renters may still qualify.
| Program or action | Key timing | Where to start |
|---|---|---|
| Homestead Credit | Do not file before January 1, 2026; most 2025 claims are due by April 15, 2030 | WisTax or DOR Homestead help at 608-266-8641 |
| Lottery and Gaming Credit late claim | Generally due by October 1 after the bill is issued | Lottery credit forms and your county treasurer; in Milwaukee, the City Treasurer |
| Veterans property tax credit | Must generally be claimed within 4 years of the unextended return due date | WDVA property tax credit information and DOR at 608-266-2486 |
| WHEDA deferral loan | Wisconsin law sets a June 30 deadline in the year taxes are payable | WHEDA at 1-800-755-7835 |
| Assessment appeal | Dates vary by municipality | Your local assessor or clerk |
Best Wisconsin programs and local options
Wisconsin Homestead Credit
- What it is: a refundable state income tax credit. This is Wisconsin’s main circuit-breaker program for low-income residents who own or rent a Wisconsin homestead.
- Who can get it: for the 2025 claim cycle, you must be a full-year Wisconsin resident, age 18 or older, have household income under $24,680, and be age 62 or older, disabled, or have positive earned income. You also cannot claim it if you are claiming the veterans credit on the same 2025 property taxes, and the 2025 Schedule H instructions say you cannot claim it if you take the retirement income subtraction for 2025.
- How it helps: the maximum 2025 credit is $1,168. Homeowners use the net 2025 property taxes from the bill payable in 2026.
- How to apply: file Schedule H or H-EZ with your Wisconsin return, or file it separately if you do not need to file a Wisconsin return. Some filers can use WisTax.
- What to gather: your full 2025 property tax bill or original rent certificate, income records, disability proof if you are under 62 and filing based on disability, and records of any Wisconsin Works or county relief payments.
Lottery and Gaming Credit
- What it is: a direct credit on the property tax bill for a Wisconsin primary residence.
- Who can get it: you must be a Wisconsin resident who owned and used the property as your primary residence on January 1 of the qualifying year. You can claim only one primary residence in most cases.
- How it helps: it lowers the bill before you pay it. For 2025 property taxes payable in 2026, DOR said the maximum credit value was $27,000. That is a value used in the formula, not a $27,000 credit. The actual dollar savings still varies by local school tax rate.
- How to apply: use the DOR online lottery portal or file the paper form with your county treasurer. If the property is in the City of Milwaukee, file with the City of Milwaukee Treasurer, not the county treasurer.
- What to gather: parcel number or tax key, property address, and proof that the home is your primary residence.
Automatic bill credits and the school property tax credit
- What it is: Wisconsin has several smaller property tax breaks that many seniors already receive without filing a special senior application. The main bill credits are the First Dollar Credit and the School Levy Tax Credit. There is also a separate renter’s and homeowner’s school property tax credit on the Wisconsin income tax return.
- Who can get it: the First Dollar Credit generally applies to every taxable parcel with a real property improvement. The School Levy Tax Credit applies to every taxable property. The school property tax credit on the income tax return is for renters or homeowners who meet the return instructions.
- How it helps: the 2025-26 First Dollar maximum credit value was $9,000. Like the lottery value, that is a value used in the formula, not a $9,000 credit. The 2025 renter’s and homeowner’s school property tax credit can be up to $300, or $150 for some married separate filers.
- How to apply: no application is needed for First Dollar or School Levy. If the First Dollar Credit is missing from a qualifying parcel, contact your local treasurer or clerk. Claim the renter’s or homeowner’s school property tax credit on your state return under the Form 1 instructions.
- What to gather: your tax bill, ownership records if the home is jointly owned, rent records if you rented, and your Wisconsin Form 1 paperwork.
Veterans and Surviving Spouses Property Tax Credit
- What it is: a refundable credit that can cover 100% of qualifying property taxes paid on a primary Wisconsin residence and up to one acre.
- Who can get it: eligible veterans with a 100% service-connected disability or individual unemployability, plus certain unremarried surviving spouses, as explained by the Wisconsin Department of Veterans Affairs.
- How it helps: this can be much larger than Homestead if you qualify. But it has a trade-off: DOR says you cannot also claim Homestead, the school property tax credit, or farmland preservation credit on the same property taxes.
- How to apply: first get certified through your veterans service office, then claim the credit on your Wisconsin return. DOR says the claim usually must be made within 4 years of the unextended return due date.
- What to gather: WDVA eligibility verification, the property tax bill, and proof that the taxes were paid during the year claimed.
WHEDA Property Tax Deferral Loan
- What it is: a statewide loan program that can help older homeowners pay property taxes and some special assessments. This is a loan, not a grant. It places debt against the home.
- Who can get it: Wisconsin law requires the participant to be age 65 or older, or a qualifying veteran, live in the home more than 6 months of the prior year, keep fire and casualty insurance, own the qualifying dwelling free and clear, and have prior-year income of no more than $20,000.
- How it helps: the state law caps the annual loan at the lesser of $3,525 or the qualifying taxes, assessments, and certain penalties. DOR also notes that qualified applicants may still participate even if they receive Homestead Credit.
- How to apply: call WHEDA at 1-800-755-7835. DOR lists WHEDA as the contact for this loan program. Wisconsin law sets a June 30 deadline in the year the taxes are payable.
- What to gather: ask WHEDA for the current checklist, but expect to need proof of age, proof of income, insurance information, ownership records, and the tax bill.
City of Madison Property Tax Assistance for Seniors
- What it is: a city loan program that can pay all or part of a senior homeowner’s annual property taxes.
- Who can get it: the property must be in the City of Madison, be a single-family home, condo, or one-half of a duplex, and be the owner’s principal residence. At least one owner must be 65 or older. The city also requires combined liquid assets under $30,000 and household income within its current income chart.
- How it helps: there is no monthly payment. The loan is generally due when the home is sold, transferred, or no longer owner-occupied. Madison’s program page says loan costs are about $135, and the 2026 checklist lists an interest rate of 4.2%.
- How to apply: contact Madison Community Development at 608-266-6520 or use the city’s program page and forms.
- What to gather: the city checklist asks for the application, beneficiary form, permission to verify form, W-9, recent federal or Wisconsin homestead tax form, income proof, mortgage statement, and the original real estate tax bill if available.
Milwaukee-area hardship tools
- What it is: Milwaukee does not offer a broad senior property tax exemption, but it does have local tools that may help in a crisis. The Deferred Assessment Program delays certain special improvement bills, and local treasurers may offer payment plans for delinquent taxes.
- Who can get it: for Milwaukee’s Deferred Assessment Program, the property must be your residence, you cannot have delinquent real estate taxes, household income must not exceed $35,000, and you cannot own other real property.
- How it helps: Milwaukee’s Deferred Assessment Program can postpone payment until the home is sold or you stop qualifying, but the city says it becomes a lien and accrues 6% interest plus project interest. The Milwaukee County Treasurer says delinquent tax payment plans still carry 18% annual delinquency charges, so this is a cash-flow tool, not forgiveness.
- How to apply: for the Deferred Assessment Program, call Milwaukee DPW Assessment Division at 414-286-3316 or TDD 414-286-2025. For delinquent taxes in most municipalities outside the City of Milwaukee, call the Milwaukee County Treasurer at 414-278-4033. City of Milwaukee tax-bill questions go to the City Treasurer at 414-286-2240.
- What to gather: the current tax or special assessment bill, parcel or tax key number, income records, and any delinquency notices you have received.
How to apply without wasting time
- Pull the full tax bill first. Do not start with a mortgage statement. For Homestead, DOR wants the actual property tax bill or a county or municipal printout, not a canceled check or mortgage coupon.
- Mark what is already on the bill. Look for lines for the First Dollar Credit, Lottery and Gaming Credit, and School Levy Tax Credit.
- Choose the path that fits your situation. Low-income and age 62 or older usually means Homestead. Veteran disability or eligible surviving spouse points to the veterans credit. Age 65 or older with low income and clear title points to WHEDA. Madison residents should also check the city program.
- Find the right local office fast. Use the treasurer listed on your bill, the Board of Review calendar, or the municipal assessors list.
- Use official filing tools or free help. File Homestead through WisTax if you can. For help, call VITA at 1-800-906-9887, AARP Tax-Aide at 1-888-227-7669, or 211.
- If money is due before a credit arrives, call anyway. Credits and loans can take time. Ask the treasurer about a payment plan while your application is pending.
Application checklist
- ☐ Your full 2025 property tax bill, payable in 2026
- ☐ Parcel number or tax key number
- ☐ 2025 federal and Wisconsin tax return, if filed
- ☐ Social Security, pension, 1099, W-2, and other income records
- ☐ Proof of payment if you are claiming the veterans credit
- ☐ Rent certificate if you are renting and checking Homestead
- ☐ Ownership papers if the home is jointly owned, in a trust, or under a life estate
- ☐ Insurance and title information if you are asking about WHEDA or Madison
- ☐ A short call log with names, dates, and what each office told you
Reality checks before you count on relief
- Many programs are not automatic. Homestead and the veterans credit usually require you to file. No one should assume the state will enroll them just because they are older.
- Loans are still debt. WHEDA and Madison can help cash flow, but both put a lien or mortgage interest on the home. That is very different from a credit.
- Paperwork causes real delays. Missing attachments, unreadable copies, or the wrong tax document can stall a claim for weeks.
- Local dates move. DOR says Open Book and Board of Review sessions often run from late May to mid-June, but some municipalities are later. Never assume your town follows the same calendar as the next town over.
Common mistakes to avoid
- Thinking age 65 ends property taxes in Wisconsin. It does not.
- Using old figures from old websites. Older pages may still show outdated Homestead numbers. For the 2025 claim cycle filed in 2026, use current Wisconsin DOR rules.
- Claiming Homestead after taking the retirement income subtraction. The 2025 Schedule H instructions say you cannot do both for the same year.
- Using gross property taxes instead of net property taxes. Homestead uses the net taxes after state credits shown on the bill.
- Forgetting ownership shares. Joint owners usually can claim only their ownership share unless a special rule applies.
- Waiting too long after a death. DOR says a Homestead claim cannot be filed on behalf of a deceased person, so families should not delay if a parent is still living and eligible.
- Confusing special assessments with regular property taxes. Milwaukee’s Deferred Assessment Program is useful, but it does not erase the annual property tax bill.
Best options by real-life need
- I need the biggest statewide help and my income is low: start with the Homestead Credit.
- I own my primary residence and just want the bill lower: make sure the Lottery and Gaming Credit, First Dollar Credit, and School Levy Tax Credit are on the bill.
- I am a veteran or surviving spouse: ask your County or Tribal Veterans Service Office about the veterans credit first.
- I am over the Homestead income limit but still cannot afford the bill: ask about the WHEDA deferral loan, Madison’s local loan if you live there, or a treasurer payment plan.
- My bill jumped because the assessment jumped: prepare for Open Book and Board of Review. That will not solve this month’s cash crisis, but it can help next year.
- I am helping a parent: keep the bill, parcel number, and last tax return together in one folder. Those three items save the most time.
If your application gets denied
- Ask why in plain English. Was it income, residency, ownership, missing proof, or the wrong form?
- For Homestead problems: call DOR at 608-266-8641. Ask whether the issue is a missing attachment, income mismatch, or an eligibility rule such as nursing-home status, dependency, or the retirement income subtraction. If you disagree with a Homestead notice, DOR says you usually must appeal within 60 days of receiving the notice.
- For veterans credit problems: go back to your County or Tribal Veterans Service Office if the issue is certification, or call DOR at 608-266-2486 if the issue is how the return was filed.
- For assessment disputes: use the calendar and the property owners guide to prepare for Board of Review.
- For local loan denials: ask whether the denial was based on assets, debt-to-value rules, title problems, or missing papers. Ask whether you can reapply next cycle.
Back-up options if the first plan fails
- Ask for a payment plan: some treasurers will work with you even when they cannot forgive the tax.
- Appeal the assessment for future years: this is often the best next move if the value itself looks wrong.
- Look at wider housing help: if taxes, repairs, rent, or insurance are all getting too high, check housing assistance seniors Wisconsin.
- Consider fee-based borrowing carefully: a home equity line or reverse mortgage may help some older adults, but both add debt and should be compared very carefully before signing.
- Use family help in writing: if adult children help with a tax bill, write down whether it is a gift or a loan so there is less confusion later.
- Use 211 for emergency referrals: local charity, nonprofit, and faith-based help is uneven, but 211 can tell you what exists in your county.
Local resources
- Wisconsin Department of Revenue Homestead help: the official Homestead page and 608-266-8641.
- Free tax help: use the IRS VITA program, AARP Tax-Aide, or 211 Wisconsin for nearby sites.
- Veteran help: the WDVA property tax credit page and local County or Tribal Veterans Service Offices.
- Madison residents: the City of Madison program page or 608-266-6520.
- Milwaukee-area residents: the Deferred Assessment Program, the County Treasurer page, City Treasurer at 414-286-2240, or County Treasurer at 414-278-4033.
- City of Milwaukee taxes: the City Treasurer office handles current and delinquent taxes for City of Milwaukee properties.
- Libraries and local forms: DOR says Homestead forms are also available at many libraries, which can help rural seniors or anyone without a printer.
Help for different communities
- Seniors with disabilities: the Homestead Credit can be available even if you are under age 62 and qualify based on disability. But DOR also says a person living in a nursing home and receiving Title XIX medical assistance at the time of filing cannot claim Homestead. Milwaukee’s Deferred Assessment Program also lists a TDD line at 414-286-2025. For wider help, see our guide for disabled seniors in Wisconsin.
- Veteran seniors: the veterans property tax credit may be the best option in the state if you qualify. Start with your County or Tribal Veterans Service Office, not just the tax form.
- Immigrant and refugee seniors: DOR says VITA serves non-English speaking taxpayers, and state tax pages also offer language access on many pages. Madison’s senior property tax brochure is available in Spanish and Hmong.
- Tribal-specific resources: Wisconsin has Tribal Veterans Service Offices for veteran-related claims. For Homestead, some Native American income rules can also affect household income reporting, so check the instructions if that applies to your household.
- Rural seniors with limited access: use WisTax if you have internet, or get forms from a library and call the treasurer number on the bill. The state’s property owner lookup helps you find local clerk and assessor contacts even in very small towns.
Phone scripts you can use
Call to the local treasurer: “Hello, my name is ____. I am a senior homeowner and I may not be able to pay my property tax bill on time. Can you tell me my options before the bill becomes more delinquent? I would like to ask about installments, a payment plan, and any hardship process.”
Call to DOR about Homestead: “Hello, I am checking whether I can file the 2025 Wisconsin Homestead Credit. I am age ____ and my household income may be under the limit. Can you tell me which form I should use and what papers I need to attach?”
Call to a veterans office: “Hello, I am asking about the Wisconsin Veterans and Surviving Spouses Property Tax Credit. I want to know if I can be certified before I file my Wisconsin tax return. What proof should I bring?”
Call to a local loan program: “Hello, I am calling about help paying property taxes. I want to know if your office has a senior tax loan, deferral, or payment plan. Can you explain the income, asset, and title rules before I apply?”
Resumen en español
En Wisconsin no existe una exención estatal general que elimine los impuestos sobre la propiedad solo por tener 65 años o más. La ayuda más importante para muchos adultos mayores es el Homestead Credit. Es un crédito reembolsable en la declaración de impuestos, no una exención automática en la factura.
Revise si su factura ya incluye el Lottery and Gaming Credit, el First Dollar Credit y el School Levy Tax Credit. Si falta el crédito de lotería y usted vive en esa casa como residencia principal, pregunte pronto al tesorero de su condado o al tesorero de la Ciudad de Milwaukee. Las reclamaciones tardías suelen vencer el 1 de octubre después de que se emite la factura.
Si usted es veterano con discapacidad total relacionada con el servicio, o cónyuge sobreviviente que califica, pregunte primero por el crédito estatal para veteranos. Si tiene 65 años o más y poco efectivo disponible, pregunte por un préstamo de aplazamiento de impuestos de WHEDA o por el programa local de Madison si vive dentro de la ciudad.
Para presentar formularios en línea, use WisTax. Si necesita ayuda gratis para preparar la declaración, llame a VITA al 1-800-906-9887, AARP Tax-Aide al 1-888-227-7669, o marque 211. Si la fecha de pago está muy cerca, llame primero a la oficina del tesorero local y luego presente la solicitud del crédito o préstamo que corresponda.
FAQ
Do seniors stop paying property taxes in Wisconsin at age 65?
No. Wisconsin does not have a broad statewide rule that ends property taxes at age 65. Older adults usually get relief through Homestead Credit, bill credits, the veterans credit, or a local program such as Madison’s senior tax loan.
What is the Wisconsin Homestead Credit income limit for the 2025 claim filed in 2026?
DOR says the household income limit for the 2025 Homestead Credit is less than $24,680. You also must meet another rule, such as being age 62 or older, disabled, or having earned income.
Can I get the Homestead Credit and the Lottery and Gaming Credit at the same time?
Often, yes. The Lottery and Gaming Credit is a direct credit on the property tax bill. The Homestead Credit is claimed on the Wisconsin return. The major conflict to watch is the veterans property tax credit, because DOR says you cannot claim Homestead on the same property taxes.
Do I have to pay the property tax bill before I claim relief?
It depends on the program. For Homestead, homeowners generally use the 2025 net property taxes shown on the bill payable in 2026, whether paid or not. For the veterans credit, taxes usually must be paid during the tax year you are claiming.
What if the Lottery and Gaming Credit is missing from my bill?
Use the DOR lottery credit process right away. Outside the City of Milwaukee, you usually work with your county treasurer. Inside the City of Milwaukee, you work with the City Treasurer. Late claims are generally due by October 1 after the bill is issued.
What can I do if my assessed value jumped and my tax bill followed?
Do not wait until next winter. Use Wisconsin’s Open Book and Board of Review process. Open Book is the informal meeting with the assessor. If that does not fix the issue, Board of Review is the first formal appeal step in most municipalities.
What if I am over the Homestead income limit but still cannot afford the bill?
Your next options are usually the WHEDA deferral loan, a local program such as Madison’s senior tax loan, a treasurer payment plan, or an assessment appeal for the next cycle. These choices do not erase the tax, but they may help with cash flow.
About this guide
We check this guide against official government, local agency, and trusted nonprofit sources. GrantsForSeniors.org is independent and is not a government agency.
Program rules, funding, and eligibility can change. Always confirm details with the official program before you apply.
See something wrong or outdated? Email info@grantsforseniors.org.
Choose your state to see senior assistance programs, benefits, and local help options.