Area Agencies on Aging in Illinois

Complete Guide to Area Agencies on Aging in Illinois (2025)

Last updated: August 2025

If You Need Emergency Help

Call 911 immediately if you or someone you know is in immediate danger, experiencing a medical emergency, or being abused or neglected.

For urgent aging or disability assistance:

• Illinois Senior HelpLine: 1-800-252-8966 – Statewide assistance hotline
• Adult Protective Services Hotline: 1-866-800-1409 – Report elder abuse, neglect, or exploitation
• Crisis Text Line: Text HOME to 741741 – Free, confidential support
• National Suicide Prevention Lifeline: 988 – Mental health crisis support

For immediate food assistance:

• Contact your local Area Agency on Aging for emergency meal programs
• 2-1-1 Illinois – Dial 2-1-1 for local emergency resources

Key Takeaways

• Illinois has 13 Area Agencies on Aging (AAAs) serving all 102 counties across the state
• All services are free or low-cost for seniors 60+ and people with disabilities of any age
• Call 1-800-252-8966 to connect with your local AAA – this single number works statewide
• Each AAA serves multiple counties in designated Planning and Service Areas (PSAs)
• No income requirements for basic information and assistance services
• Community Care Program (CCP) provides comprehensive home-based services to prevent nursing home placement
• Both Medicaid and non-Medicaid options available through the Community Care Program

What Are Area Agencies on Aging?

Area Agencies on Aging (AAAs) are regional organizations that coordinate and provide essential services for older adults and people with disabilities. Created under the federal Older Americans Act in 1973, these agencies serve as the backbone of Illinois’s aging services network.

Think of your local AAA as a central hub for senior services across multiple counties. They don’t just provide direct services – they also plan, coordinate, and fund programs throughout their region. Each AAA serves a Planning and Service Area (PSA) that includes multiple counties and works with local nonprofits, government agencies, and community organizations to deliver services where you live.

In Illinois, 12 AAAs are not-for-profit corporations, and one is a unit of local government (the City of Chicago Department of Family & Support Services). This structure allows for both regional coordination and local responsiveness to community needs.

The Illinois Department on Aging oversees all AAAs in the state and provides funding through federal, state, and local sources. Each AAA develops a four-year area plan that identifies local needs and outlines how they’ll address them, taking into consideration the unique characteristics of both urban and rural communities.

Illinois’s 13 Area Agencies on Aging: Complete Directory

Note: Director names and some contact information may change. Always verify current details by calling 1-800-252-8966.

Core Services Provided by Illinois AAAs

Information and Assistance

Every AAA provides free information and assistance to help you understand your options and connect with appropriate services. Staff members are trained to answer questions about:

• Available programs and services in your area
• Eligibility requirements for different programs
• How to apply for benefits and services
• Referrals to other agencies and organizations
• Benefits counseling for Medicare, Medicaid, and other programs
• Community Care Program eligibility and application process

You don’t need to qualify for anything to receive information and assistance – this service is available to anyone who calls the statewide Senior HelpLine at 1-800-252-8966.

Nutrition Programs

Illinois AAAs operate comprehensive nutrition programs designed to address food insecurity among older adults while promoting social interaction and community connection.

Congregate Meals: Hot, nutritious meals served at senior centers, community centers, churches, and other gathering places throughout Illinois. These programs provide more than just food – they offer opportunities to socialize, participate in activities, and receive information about other services. Meals typically cost $3-5 for seniors 60+, though no one is turned away for inability to pay.

Home-Delivered Meals: For seniors who have difficulty shopping for groceries or preparing meals, AAAs coordinate home-delivered meal programs. Volunteers deliver hot or frozen meals directly to your home, usually 1-5 days per week. Priority is given to seniors who are homebound, have no informal support system, or are at nutritional risk.

Farmers Market Nutrition Program: Some AAAs provide vouchers that allow eligible low-income seniors to purchase fresh fruits and vegetables at participating farmers markets throughout Illinois.

Transportation Services

Transportation is often the biggest barrier preventing seniors from accessing healthcare, shopping, and social activities across Illinois’s diverse geography. AAAs address this need through various programs:

Medical Transportation: Priority service for getting to medical appointments, dialysis, physical therapy, and other health-related trips. Some programs operate their own vehicles with trained drivers, while others provide vouchers for taxi services or coordinate volunteer driver programs.

General Transportation: Scheduled transportation for shopping, banking, visiting family, and other essential trips. Service availability varies significantly by location, with urban areas like Chicago typically offering more frequent service than rural areas.

Transportation Vouchers: Some AAAs provide vouchers that can be used with local taxi companies or ride-sharing services for eligible seniors.

Reality Check: Transportation services often have waiting lists, especially in rural areas. You may need to book rides 3-7 days in advance, and same-day transportation is rarely available except for emergencies. Services in Chicago and suburbs are generally more comprehensive than in rural downstate areas.

Legal Assistance

AAAs provide free legal help for seniors 60+ in civil (non-criminal) matters that affect their health, safety, and economic well-being. Common legal issues include:

• Medicare and Medicaid problems
• Social Security benefit issues
• Housing problems (landlord-tenant disputes, home repairs)
• Consumer protection (scams, fraud, identity theft)
• Estate planning basics (wills, advance directives)
• Family law matters affecting seniors
• Public benefit applications and appeals
• Property tax exemptions and assessments

Legal assistance is provided by staff attorneys or volunteer lawyers. Services may include advice, brief consultations, document preparation, and representation in some cases.

Medicare and Insurance Counseling (SHIP)

The Senior Health Insurance Program (SHIP) provides trained counselors who help seniors understand Medicare options, compare health insurance plans, and resolve billing problems. Services include:

• Medicare enrollment assistance
• Medicare Supplement (Medigap) plan comparisons
• Medicare Part D prescription drug plan selection
• Medicare Advantage plan reviews
• Appeal assistance for denied claims
• Help understanding Medicare statements and bills
• Medicare Savings Program applications

This counseling is completely unbiased – counselors don’t sell insurance and have no financial interest in your decisions.

Case Management and Care Coordination

For seniors with complex needs, AAAs provide case management services through Care Coordination Units (CCUs) to help coordinate multiple services and benefits. Case managers work with you to:

• Assess your needs and develop a comprehensive care plan
• Connect you with appropriate services
• Monitor your situation over time
• Advocate on your behalf with service providers
• Help you navigate the healthcare system
• Coordinate with family members and informal caregivers
• Determine eligibility for Community Care Program services

Family Caregiver Support

AAAs operate Family Caregiver Support Programs that provide assistance to family members caring for older adults. Services include:

Information and Education: Training on caregiving techniques, managing stress, understanding chronic conditions, and knowing when to seek help.

Counseling and Support Groups: Individual counseling and peer support groups to help caregivers cope with the emotional and practical challenges of caregiving.

Respite Care: Temporary care services that give family caregivers a break. This might include in-home companions, adult day programs, or short-term residential care.

Supplemental Services: Limited funding for services not covered by other programs, such as home modifications, assistive devices, or emergency response systems.

Community Care Program: Illinois’s Comprehensive Home Care Solution

Illinois operates the Community Care Program (CCP), one of the most comprehensive state programs in the nation for keeping seniors in their homes instead of nursing facilities. CCP includes both Medicaid waiver services and state-funded services for those who don’t qualify for Medicaid.

Community Care Program Services

The CCP provides services for people who would otherwise need nursing home care but prefer to remain in their homes or communities.

Core Services Include:

• In-home services (personal care, homemaker services, meal preparation)
• Adult day services with health supervision and activities
• Emergency Home Response Service (EHRS) – personal emergency response systems
• Automated Medication Dispenser (AMD) services
• Home-delivered meals
• Respite care for family caregivers
• Transportation to medical appointments
• Home modifications and adaptive equipment

Eligibility Requirements:

• Must be 60+ years old (or 18+ with disabilities for some services)
• Must need a level of care typically provided in a nursing facility
• Must choose to receive services at home instead of in a nursing facility
• For Medicaid portion: income under certain limits and assets under $17,500
• For state-funded portion: no income limits, but sliding scale fees may apply

Reality Check: CCP has over 70,000 participants statewide, but there can be waiting lists for services, especially in areas with high demand. The assessment process (Determination of Need – DON) determines your priority level for services.

Persons Who Are Elderly Waiver

This is the Medicaid component of CCP, providing comprehensive services through the federal Medicaid waiver program.

How It Works:

• You must first apply for Illinois Medicaid
• Complete a Determination of Need (DON) assessment
• Score must be 29 or higher to qualify
• Services are coordinated through local Care Coordination Units (CCUs)
• No cost to eligible participants

Self-Direction Option (My Choices)

Note: The My Choices program was terminated in 2016, but some self-direction options may still be available through certain providers.

Special Population Services

Urban vs. Rural Service Differences

Illinois’s geography creates unique challenges and opportunities for different populations.

Urban Areas (Chicago, Rockford, Peoria, Springfield):

• More comprehensive public transportation options
• Greater variety of service providers
• More specialized services available
• Higher cost of living may affect service fees
• More senior housing options
• Better access to medical specialists

Rural Areas (Downstate Illinois):

• Limited public transportation
• Fewer service providers available
• Longer distances to services
• More reliance on volunteer programs
• Stronger community networks
• Lower cost of living may make services more affordable

Chicago-Specific Services

The City of Chicago, as both an AAA and major metropolitan area, offers unique services:

Chicago Department of Family & Support Services provides:

• Golden Diners Program at 50+ community sites
• Intensive Case Assistance Services (ICAS) for vulnerable seniors
• Brain Health Series and dementia caregiver support
• Multilingual services reflecting Chicago’s diversity
• Integration with Chicago Transit Authority (CTA) services

Diverse Communities

Illinois AAAs serve diverse populations and provide culturally competent services:

Latino/Hispanic Communities:

• Spanish-language materials and interpretation
• Culturally appropriate nutrition programs
• Outreach through community organizations
• Understanding of family caregiving traditions

African American Communities:

• Programs addressing health disparities
• Partnerships with historically Black churches and organizations
• Culturally relevant health and wellness programs
• Recognition of unique historical experiences

Eastern European Communities:

• Polish, Russian, and other language interpretation
• Cultural understanding of family structures
• Partnerships with ethnic organizations
• Traditional food preferences in meal programs

Veteran Seniors

Illinois has a large veteran population, and AAAs coordinate with VA programs to ensure veterans receive all benefits they’ve earned:

Veteran-Specific Services:

• Help applying for VA benefits and healthcare
• Transportation to VA medical appointments
• Assistance with VA pension applications
• Connection to Veteran-Directed Care programs
• Honor guard and burial assistance coordination

How to Access Services

Step 1: Call the Statewide Number

Dial 1-800-252-8966 from anywhere in Illinois. This toll-free Senior HelpLine connects you to information about services and can direct you to your local AAA. The line operates Monday-Friday, 8:30 AM – 5:00 PM Central Time.

Step 2: Initial Screening

AAA staff will ask basic questions about:

• Your age and county of residence
• What type of help you’re seeking
• Your current living situation
• Whether you have urgent needs
• Basic financial information (for income-based programs)

This initial conversation typically takes 10-15 minutes and helps staff understand how to best assist you.

Step 3: Assessment (If Needed)

For ongoing services like Community Care Program or case management, you may need a more detailed assessment. This could happen:

• Over the phone for simple services
• In person at the AAA office or Care Coordination Unit
• In your home for complex situations

The Determination of Need (DON) assessment evaluates your:

• Physical and cognitive abilities
• Safety concerns
• Social support system
• Financial resources
• Service preferences

Step 4: Service Planning

Based on your assessment, AAA staff will:

• Explain available services and programs in your area
• Help you apply for relevant benefits including Community Care Program
• Develop a service plan if needed
• Make referrals to other agencies
• Schedule ongoing services

Step 5: Follow-Up

AAAs provide ongoing support through:

• Regular check-ins with case managers
• Annual reassessments for waiver programs
• Help accessing new services as needs change
• Advocacy when problems arise

Costs and Financial Assistance

Free Services

These services are available at no cost to eligible participants:

• Information and assistance through Senior HelpLine
• Benefits counseling (Medicare, Medicaid, Social Security)
• Legal consultations
• SHIP Medicare counseling
• Community Care Program assessment

Low-Cost Services

These services typically have suggested donations but you cannot be denied for inability to pay:

• Congregate meals ($3-5 suggested donation)
• Transportation ($2-5 suggested donation per trip)
• Home-delivered meals ($3-6 suggested donation per meal)

Income-Based Services

Some services use sliding fee scales based on your income:

• Community Care Program services (for non-Medicaid participants)
• In-home care services
• Adult day programs
• Respite care

Insurance and Medicaid Coverage

Many services can be covered by:

• Illinois Medicaid (including Community Care Program waiver)
• Medicare (for medically necessary services)
• Private insurance
• Veterans benefits
• Other state and federal programs

Financial Reality: Even free services have limited funding. This means:

• You may be placed on waiting lists
• Services may be reduced during budget cuts
• You might receive less service than you’d prefer
• Donations help programs serve more people

Quality and Accountability

Program Standards

All AAAs must meet federal and state standards for:

• Staff qualifications and training
• Service quality and safety
• Financial management
• Non-discrimination policies
• Confidentiality protections

Oversight and Monitoring

AAAs are monitored by:

• The Illinois Department on Aging
• Federal Administration for Community Living
• Independent auditors
• Consumer advisory councils
• Local governing boards

Complaint Process

If you have concerns about services:

1. Talk to your service provider first – Many issues can be resolved quickly at this level
2. Contact the AAA director – Each AAA has a process for handling complaints
3. Call the Illinois Department on Aging – (217) 524-6911 for state-level review
4. Contact the Long-Term Care Ombudsman – 1-800-252-8966 for nursing home and assisted living complaints

Your Rights

As a service recipient, you have the right to:

• Be treated with dignity and respect
• Receive services without discrimination
• Have your personal information kept confidential
• Participate in decisions about your care
• File complaints without retaliation
• Receive services that meet professional standards

Resources by Region

Frequently Asked Questions (FAQs)

How does the Community Care Program differ from nursing home care?

The Community Care Program is specifically designed to help you stay in your own home or community instead of moving to a nursing home. You receive many of the same supportive services (personal care, meal preparation, medication management) but in your familiar environment. The program is often less expensive than nursing home care and allows you to maintain your independence and community connections.

I live in a rural area downstate – will I have the same services as someone in Chicago?

While the core services are the same statewide, rural areas may have fewer providers and longer wait times. However, rural AAAs often have strong volunteer networks and community partnerships that can provide personalized attention. You may need to travel further for specialized services, but basic services like meals, transportation, and case management are available throughout Illinois.

What happens if my income is too high for Medicaid but I still need help?

Illinois’s Community Care Program serves both Medicaid and non-Medicaid participants. If your income is above Medicaid limits, you may still qualify for CCP services on a sliding scale fee basis. The program considers your ability to pay and often costs much less than private-pay services. Additionally, information and assistance services are always free regardless of income.

Can I choose my own caregivers through the Community Care Program?

Currently, most Community Care Program services are provided through contracted agencies rather than allowing you to hire your own caregivers. However, some programs may have limited self-direction options, and family members can sometimes be hired as caregivers in certain circumstances. Contact your local Care Coordination Unit to discuss your specific preferences.

How long does it take to get Community Care Program services once I apply?

The process typically takes 30-90 days from initial application to service start. This includes Medicaid application (if applicable), the Determination of Need assessment, care plan development, and provider assignment. Emergency situations may be expedited. Your local AAA can provide more specific timelines for your area.

I’m helping care for my parent who has dementia – what support is available for me as a caregiver?

Illinois AAAs provide comprehensive family caregiver support including respite care (giving you breaks), support groups, caregiver training, counseling, and supplemental services. Many areas have specific dementia caregiver programs. The City of Chicago offers specialized dementia care education, and most AAAs can connect you with Alzheimer’s Association resources.

What services are available if I’m under 60 but have a disability?

While most AAA services target people 60+, those with disabilities of any age can access Community Care Program services, information and assistance, and some other programs. The age requirement varies by specific service, so call the Senior HelpLine to discuss your situation and available options.

How do I know if I’m getting all the benefits I’m entitled to?

AAAs provide comprehensive benefits screening through their information and assistance programs. Staff can help you apply for Medicare Savings Programs, SNAP benefits, property tax exemptions, utility assistance, and other programs. Many AAAs also offer the Benefit Access Program which provides discounts on license plate renewals and transit passes for eligible seniors.

If I move from one county to another in Illinois, do my services transfer?

Services don’t automatically transfer when you move. You’ll need to contact the AAA in your new area to reestablish services. However, your assessment information and service history can usually be shared to speed up the process. If you’re receiving Community Care Program services, your case will be transferred to the Care Coordination Unit in your new area.

What’s the difference between the Illinois program and what’s available in other states?

Illinois’s Community Care Program is considered one of the most comprehensive state-funded programs in the nation, serving both Medicaid and non-Medicaid participants. Many states only offer Medicaid waiver services, leaving a gap for people with moderate incomes. Illinois also has a strong network of volunteer programs and relatively generous service packages compared to many other states.

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Disclaimer

Program details, contact information, and services can change without advance notice. While this guide uses the most current available information as of August 2025, we strongly recommend verifying all details directly with the relevant Area Agency on Aging before making decisions or applying for services.

This guide is for informational purposes only and does not constitute professional legal, medical, or financial advice. Always consult with qualified professionals for advice specific to your situation.

For the most current information, contact:

• Illinois Senior HelpLine: 1-800-252-8966
• Illinois Department on Aging: (217) 524-6911
• Your local Area Agency on Aging

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About This Guide

Researched and Compiled by Grants for Seniors

This guide has been carefully researched using publicly available government resources and official program websites. We systematically review federal and state program information to create comprehensive, accurate guides for older Americans seeking assistance opportunities.

Our Sources: All information comes from official sources including federal agency websites (HHS, USDA, SSA, CMS), Illinois state government departments, official program documentation, and verified nonprofit organization resources.

Verification Process: Each program listing undergoes thorough online verification by cross-referencing information across multiple official sources, checking current program status, verifying contact information, and confirming eligibility requirements and service availability.

Information Currency: • Last Updated: August 2025 • Sources Verified: August 2025
• Next Review: February 2026

Important Note: Government programs can change without advance notice. While this guide uses the most current available information, we strongly recommend verifying all details directly with program administrators before applying.

Found an Error? If you discover outdated information or additional programs that should be included, please contact us at info@grantsforseniors.org.

Disclaimer: This guide is for informational purposes only and does not constitute professional advice. Always confirm program details with official sources before applying.

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This resource is independently researched to help seniors access available assistance programs.