Emergency Assistance for Seniors in Virginia
Last updated:
Quick help box
Keep these numbers and links handy. If you’re in danger or need urgent help, use the first three.
| Need | Who to contact | How to reach |
|---|---|---|
| Immediate danger, fire, medical emergency | 911 | Call 911 |
| Mental health or suicide crisis | 988 Suicide & Crisis Lifeline | Call or text 988, or visit the 988 Lifeline site: https://988lifeline.org |
| Poisoning or medication overdose | Poison Control | 1-800-222-1222 or visit Poison Help: https://poisonhelp.org |
| Abuse, neglect, or exploitation of an older adult in Virginia | Adult Protective Services (VDSS) | 1-888-832-3858; learn more at Virginia APS: https://www.dss.virginia.gov/abuse/aps.cgi |
| Find local food, housing, utility help fast | 2-1-1 Virginia | Dial 2-1-1 or visit https://www.211virginia.org |
| Disaster assistance (after storms/flooding) | FEMA Individuals & Households | 1-800-621-3362; apply at https://www.fema.gov/assistance/individual |
| Medicare questions and fraud | Medicare | 1-800-MEDICARE (1-800-633-4227) or https://www.medicare.gov |
| Social Security and Extra Help (Part D) | Social Security Administration | 1-800-772-1213 or https://www.ssa.gov |
| Veterans benefits in Virginia | VA (federal) and Virginia DVS | 1-800-827-1000; Virginia DVS: https://www.dvs.virginia.gov |
Note on sources and search: I cannot browse the web in real time. To keep this guide reliable, every claim links to official government or well-established organizations. Program rules and dates change; always confirm details on the linked pages.
Virginia is getting older. Census data show that roughly “one in six” Virginians are now age 65+ (see U.S. Census QuickFacts for Virginia: https://www.census.gov/quickfacts/VA). That means more programs exist—but waitlists and paperwork are common. This guide focuses on fast, practical steps, with direct links to apply and numbers to call.
How to use this guide
- Start with the Emergency section below if there’s an urgent need.
- If your need is energy or utility-related, go to Energy & Utilities.
- If your need is food, rent, healthcare, or transportation, go directly to those sections.
- For veterans, LGBTQ+ seniors, tribal members, and rural communities, see the dedicated inclusion section before “Resources by Region.”
- Save or print this guide. Keep the Quick help box at the top handy.
Emergency first steps in Virginia
Call 911 for any immediate danger
If there’s a fire, medical emergency, a crime in progress, or you’re unsafe, call 911. Stay on the line. If you can’t speak, leave the line open so the dispatcher can hear.
Call 988 for a mental health crisis
988 connects you with trained counselors 24/7 by phone or text. They can help you talk through suicidal thoughts, a panic attack, depression, or a caregiver stress crisis, and connect you to local help: https://988lifeline.org
Report suspected abuse, neglect, or exploitation
Virginia’s Adult Protective Services (APS) is open 24/7 at 1-888-832-3858. You can report for yourself or someone you’re worried about. Learn what APS can do at the Virginia Department of Social Services APS page: https://www.dss.virginia.gov/abuse/aps.cgi
Find emergency shelter, food, or bill help fast
Dial 2-1-1 or visit 2-1-1 Virginia at https://www.211virginia.org. Specialists can connect you to shelters, food pantries, prescription help, and local funds for rent or utilities. 2-1-1 keeps current local listings and can offer direct handoffs.
After a disaster (flooding, hurricane, tornado)
- Check statewide alerts and safety guidance at the Virginia Department of Emergency Management (Ready Virginia): https://www.vaemergency.gov
- If your home was damaged and a federal disaster is declared, apply with FEMA here: https://www.fema.gov/assistance/individual or call 1-800-621-3362.
- Flood insurance information is at FloodSmart.gov: https://www.floodsmart.gov
Reality check: Disaster money from FEMA isn’t fast and doesn’t replace all losses. Keep photos, receipts, and records. Watch for scams—never pay a “fee” for FEMA help. See the FTC’s disaster scam warnings: https://www.ftc.gov/disaster-scams
Energy and utilities: keep the lights and A/C on
Virginia has a mix of state and utility programs. Many have short application windows. If you’re facing a shutoff, call your utility today and ask about “medical certification,” “hardship plans,” and “assistance programs.” You can also file a complaint or learn your rights with the State Corporation Commission (SCC) Public Utility page: https://scc.virginia.gov/pages/Public-Utility
State Energy Assistance Program (EAP) — VDSS
Virginia’s Energy Assistance Program helps eligible households with:
- Fuel Assistance (help with heating fuel costs)
- Crisis Assistance (emergencies like a broken furnace, running out of fuel, or a pending shutoff)
- Cooling Assistance (help with electric bills or cooling equipment in summer)
Application periods are seasonal and can change year to year. Typical timing: Fuel Assistance in fall, Crisis in winter, Cooling in summer. Apply online at CommonHelp or contact your local Department of Social Services. Details: https://www.dss.virginia.gov/benefit/ea/ and apply at CommonHelp: https://commonhelp.virginia.gov
Reality check: Money can run out before the season ends. Apply early and keep proof of income, ID, and recent bills ready.
Weatherization Assistance Program (WAP) — DHCD
Weatherization lowers bills by improving insulation, sealing drafts, and fixing health and safety issues (like ventilation). It’s free for eligible low-income homeowners and renters, including seniors. Work is provided by local nonprofits under the Virginia Department of Housing and Community Development (DHCD). Program info and local providers: https://www.dhcd.virginia.gov/weatherization-assistance-program
Emergency Home and Accessibility Repair Program (EHARP) — DHCD
EHARP funds urgent home repairs that affect health/safety and can add accessibility features (like ramps or grab bars). Priority is often given to seniors and people with disabilities. It’s delivered by local agencies under DHCD. See program page: https://www.dhcd.virginia.gov/emergency-home-and-accessibility-repair-program
Utility company hardship programs
- Dominion Energy Virginia — EnergyShare: Help with heating/cooling bills and sometimes equipment, funded by Dominion and donations, administered with partners like The Salvation Army. Info and how to apply: https://www.dominionenergy.com/virginia/billing/energyshare
- Appalachian Power (AEP) — Neighbor to Neighbor: Bill-pay assistance for qualifying customers. Details: https://www.appalachianpower.com/account/bills/pay/assistance
- Columbia Gas of Virginia — Assistance programs (including budget plans, payment extensions, and charity funds such as HeatShare when available): https://www.columbiagasva.com/billing-and-payment/assistance-programs
- Water and sewer — Hampton Roads “H2O Help to Others”: Emergency help on water bills for participating utilities in the region. See eligibility and where to apply: https://www.h2orva.org
Tip: Ask about equal pay/budget billing to smooth out high summer and winter bills. If you use medical equipment, ask your utility about registering as a medical-need customer.
Energy & Utility Help — quick comparison
| Program | What it covers | Who it helps | How to apply | Learn more |
|---|---|---|---|---|
| VDSS Fuel, Crisis, Cooling (EAP) | Seasonal bill help; crisis repairs | Low-income households; seniors prioritized in practice when vulnerable | Apply via CommonHelp or local DSS | EAP overview: https://www.dss.virginia.gov/benefit/ea/ • Apply: https://commonhelp.virginia.gov |
| Weatherization (DHCD WAP) | Insulation, air sealing, safety fixes | Income-eligible homeowners/renters | Apply through local provider | WAP: https://www.dhcd.virginia.gov/weatherization-assistance-program |
| EHARP (DHCD) | Emergency repairs, accessibility | Low-income, seniors/disabled | Through local DHCD partners | EHARP: https://www.dhcd.virginia.gov/emergency-home-and-accessibility-repair-program |
| Dominion EnergyShare | Bill help/equipment | Dominion VA customers in need | Apply via partner agencies | EnergyShare: https://www.dominionenergy.com/virginia/billing/energyshare |
| AEP Neighbor to Neighbor | Bill help | Appalachian Power VA customers | Local partner agencies | AEP assistance: https://www.appalachianpower.com/account/bills/pay/assistance |
Food and basic needs
SNAP (Supplemental Nutrition Assistance Program) — VDSS
SNAP helps buy groceries using an EBT card. Many seniors qualify even with Social Security income, and there’s a simplified process for older adults with out-of-pocket medical costs. Apply online via CommonHelp, or contact your local DSS office. Info: https://www.dss.virginia.gov/benefit/food.cgi and apply at https://commonhelp.virginia.gov
Reality check: Benefits vary by household size and income. Keep receipts for medical expenses if you’re 60+; they can increase your SNAP amount.
Commodity Supplemental Food Program (CSFP)
CSFP provides a monthly “senior food box” with shelf-stable items for adults 60+ meeting income limits. In Virginia, distribution is done through local partners and food banks. See Virginia’s CSFP state contact via USDA and ask where to enroll near you: https://www.fns.usda.gov/csfp/state-contacts
Senior Farmers’ Market Nutrition Program (SFMNP)
SFMNP provides coupons for fresh fruits and vegetables at participating farmers markets, for eligible seniors. Timing and availability vary by county and AAA. Learn about the federal program at USDA: https://www.fns.usda.gov/sfmnp/senior-farmers-market-nutrition-program and ask your local Area Agency on Aging (AAA) if SFMNP is available this season: Virginia AAA directory: https://www.dars.virginia.gov/aging-services/area-agencies-on-aging
Meals on Wheels and home-delivered meals
Home-delivered and congregate meals are run locally, commonly through your AAA. There may be a waitlist. Find your AAA or a local provider:
- Virginia AAA directory (DARS): https://www.dars.virginia.gov/aging-services/area-agencies-on-aging
- Meals on Wheels America “Find Meals” tool: https://www.mealsonwheelsamerica.org/find-meals
Food banks in Virginia
Feeding Virginia coordinates the state’s food bank network. Use the map to find a food bank and local pantry partners near you: https://www.feedingvirginia.org
Food and Nutrition — quick comparison
| Program | What it provides | Who qualifies | How to apply | Learn more |
|---|---|---|---|---|
| SNAP (VDSS) | Monthly EBT to buy food | Income-eligible households; seniors may have medical deductions | CommonHelp or local DSS | SNAP VA: https://www.dss.virginia.gov/benefit/food.cgi • Apply: https://commonhelp.virginia.gov |
| CSFP (Senior food box) | Shelf-stable monthly box | Age 60+ and income-eligible | Through local CSFP agencies | USDA CSFP VA contact: https://www.fns.usda.gov/csfp/state-contacts |
| SFMNP | Produce coupons | Income-eligible seniors | Through AAA if available | USDA SFMNP: https://www.fns.usda.gov/sfmnp/senior-farmers-market-nutrition-program |
| Meals on Wheels | Home-delivered meals | Older adults with need (varies) | Through local AAA/provider | Find your AAA: https://www.dars.virginia.gov/aging-services/area-agencies-on-aging |
Health care, Medicare, Medicaid, and prescriptions
Free Medicare counseling — VICAP (Virginia’s SHIP)
VICAP offers unbiased counseling on Medicare Parts A–D, Medicare Advantage, Medigap, and Medicare Savings Programs. It’s free and run by the Virginia Department for Aging and Rehabilitative Services (DARS) through local AAAs. Contact your local VICAP via the DARS page: https://www.dars.virginia.gov/aging-services/virginia-insurance-counseling-and-assistance-program
Virginia Medicaid for seniors (Aged, Blind, and Disabled; long-term care)
If you have limited income/assets, Virginia Medicaid may cover doctor visits, hospital care, long-term services and supports (LTSS), home- and community-based services, and nursing facility care. Learn eligibility and apply via Cover Virginia: https://www.coverva.org/en/programs/medicaid-for-aged-blind-disabled
- Commonwealth Coordinated Care Plus (CCC Plus) is the managed care program for many seniors with complex needs. See Virginia Medicaid CCC Plus overview at DMAS: https://www.dmas.virginia.gov (navigate to Members > Long-Term Services and Supports > CCC Plus)
Rides to medical appointments (Medicaid NEMT)
If you have Virginia Medicaid, you can usually get free non-emergency medical transportation (NEMT) to covered appointments. The statewide broker is Modivcare; your health plan or Modivcare will schedule rides. See Modivcare Virginia: https://www.modivcare.com/transportation/our-locations/virginia and call your health plan member services for details.
Extra Help for Part D prescriptions (Low-Income Subsidy)
If you have Medicare and a limited income, the Social Security “Extra Help” program can reduce your Part D premiums, deductibles, and copays. Apply with Social Security: https://www.ssa.gov/benefits/medicare/prescriptionhelp/
Free and low-cost clinics
If you’re uninsured or underinsured, Virginia’s free and charitable clinics can help with medical, dental, and pharmacy services. Find a clinic through the Virginia Association of Free & Charitable Clinics: https://www.vafreeclinics.org/patients/find-a-clinic
Report Medicare fraud or billing errors
Virginia’s Senior Medicare Patrol (SMP) helps you spot and report scams and billing problems. Learn more at DARS SMP: https://www.dars.virginia.gov/aging-services/senior-medicare-patrol
Health and Medical Support — quick comparison
| Program | What it does | Who it serves | How to get help | Learn more |
|---|---|---|---|---|
| VICAP (SHIP) | Free Medicare counseling | Medicare beneficiaries/caregivers | Contact your local AAA | VICAP: https://www.dars.virginia.gov/aging-services/virginia-insurance-counseling-and-assistance-program |
| Medicaid (ABD, LTSS) | Health/LTSS coverage | Low-income seniors | Apply via CoverVA | https://www.coverva.org |
| Medicaid NEMT | Rides to covered care | Medicaid members | Call plan or Modivcare | https://www.modivcare.com/transportation/our-locations/virginia |
| Extra Help (LIS) | Cuts Part D costs | Medicare with limited income | Apply with SSA | https://www.ssa.gov/benefits/medicare/prescriptionhelp/ |
| Free clinics | Low/no-cost care | Uninsured/underinsured | Find a clinic | https://www.vafreeclinics.org/patients/find-a-clinic |
Reality check: Expect some paperwork and potential waits, especially for long-term care assessments and home-based services. Keep copies of ID, Social Security card, Medicare/Medicaid cards, recent bank statements, and medical bills.
Housing help, home safety, and aging-in-place
Emergency Home & Accessibility Repairs (EHARP) — DHCD
See details above in Energy section. EHARP can fund urgent health/safety repairs and accessibility modifications for eligible seniors. Program info: https://www.dhcd.virginia.gov/emergency-home-and-accessibility-repair-program
Weatherization Assistance (WAP) — DHCD
Reduces energy bills, improves comfort, and addresses some health/safety issues. Info and providers: https://www.dhcd.virginia.gov/weatherization-assistance-program
USDA Rural Development — Home Repair (Section 504)
If you live in a rural area and own your home, the Section 504 program offers loans and grants for repairs and health/safety improvements. Seniors 62+ may qualify for grants (no repayment) if they can’t afford a loan. Start here and choose Virginia: https://www.rd.usda.gov/programs-services/single-family-housing-repair-loans-grants
Local tax relief and homestead exemptions
Many Virginia counties/cities offer real estate tax relief for homeowners who are elderly or disabled, based on income and assets. Rules are local. Check your county/city Commissioner of the Revenue or Treasurer’s website. For general Virginia individual tax information, see Virginia Tax: https://www.tax.virginia.gov
Tenant issues and eviction prevention
If you’re a renter facing eviction, get legal advice quickly. The Virginia Legal Aid network has self-help tools and local legal aid contacts: https://www.valegalaid.org. The statewide Eviction Legal Helpline (Virginia Poverty Law Center) can also guide tenants: https://evictionhelpline.org
Housing and Repairs — quick comparison
| Program | What it offers | Who qualifies | Where to start | Learn more |
|---|---|---|---|---|
| EHARP (DHCD) | Urgent repairs, accessibility | Low-income homeowners; seniors prioritized | Apply via local partner | https://www.dhcd.virginia.gov/emergency-home-and-accessibility-repair-program |
| Weatherization (WAP) | Energy upgrades, safety fixes | Income-eligible | Local WAP agency | https://www.dhcd.virginia.gov/weatherization-assistance-program |
| USDA 504 | Repair loans/grants | Rural homeowners; 62+ may get grants | USDA Rural Dev. VA | https://www.rd.usda.gov/programs-services/single-family-housing-repair-loans-grants |
| Local tax relief | Property tax reductions | Local income/asset rules | Your county/city | Virginia Tax: https://www.tax.virginia.gov |
| Tenant help | Legal advice, rights | Renters | Legal Aid VA | https://www.valegalaid.org |
Reality check: Funds are limited. Expect inspections and contractor scheduling. If you rent, get your landlord’s written approval for any modifications.
Money, benefits, and everyday bills
- Apply for multiple benefits in one place: Virginia CommonHelp lets you apply for SNAP, Medicaid, Energy Assistance (in season), and more: https://commonhelp.virginia.gov
- Social Security retirement, disability, and Extra Help for Part D: https://www.ssa.gov
- Medicare Savings Programs (help with Part B premium): Ask VICAP or check Virginia Medicaid info at Cover Virginia: https://www.coverva.org
- Phone and internet discounts: The Affordable Connectivity Program has run out of federal funding in 2024; see the FCC’s ACP page for status updates: https://www.fcc.gov/acp. Lifeline (phone/internet discount) is still available for eligible households: https://www.lifelinesupport.org
- Scam and fraud protection: Virginia Attorney General’s Consumer Protection section has complaint forms and tips: https://www.oag.state.va.us/consumer-protection
Transportation and mobility
- Medicaid Non-Emergency Medical Transportation (NEMT): see above; Modivcare Virginia: https://www.modivcare.com/transportation/our-locations/virginia
- Find your local public transit: The Virginia Department of Rail and Public Transportation (DRPT) lists transit agencies statewide, including rural routes and paratransit: https://www.drpt.virginia.gov/transit/where
- Northern Virginia/WMATA Senior SmarTrip (65+ reduced fares): https://www.wmata.com/fares/reduced.cfm
- Veterans needing a ride to VA medical care: DAV Transportation Network rides are available in many areas: https://www.dav.org/veterans/i-need-a-ride/
Tip: If stairs are a challenge, ask your doctor for a simple note. Many paratransit systems require a form signed by a medical provider.
Mental health, safety, and elder rights
- Crisis help: Call or text 988: https://988lifeline.org
- Community Services Boards (CSBs): Local public agencies for mental health, substance use, and emergency services. Find your CSB via the Virginia Department of Behavioral Health and Developmental Services (DBHDS): https://www.dbhds.virginia.gov (use the CSB directory)
- Adult Protective Services (APS): Report abuse/neglect/financial exploitation at 1-888-832-3858 or see: https://www.dss.virginia.gov/abuse/aps.cgi
- Long-Term Care Ombudsman: Free help with problems in nursing homes, assisted living, and home care. Virginia DARS Ombudsman program: https://www.dars.virginia.gov/aging-services/long-term-care-ombudsman
- Senior Medicare Patrol (SMP): Medicare fraud prevention: https://www.dars.virginia.gov/aging-services/senior-medicare-patrol
Warning: If someone pressures you to sign over property, open joint bank accounts, or change beneficiaries, pause and call APS or Legal Aid (https://www.valegalaid.org).
Special focus: veterans, LGBTQ+ seniors, tribal members, rural seniors
Veteran seniors in Virginia
- Virginia Department of Veterans Services (DVS): Free benefits advisors can help with VA claims, pensions, survivor benefits, and Aid & Attendance for home care or assisted living. Locate an office: https://www.dvs.virginia.gov
- Virginia Veteran and Family Support (VVFS): Behavioral health resources and peer support: https://www.dvs.virginia.gov/virginia-veteran-and-family-support-2
- VA medical centers in Virginia: Hampton VA Medical Center, Richmond VA Medical Center, and Salem VA Medical Center serve most of the state. Use the VA facility locator: https://www.va.gov/find-locations
- Aid & Attendance and Housebound benefits: Monthly supplements for qualifying veterans/survivors who need help with daily activities. Details and form at VA: https://www.va.gov/pension/aid-attendance-housebound/
Reality check: VA claims can take months. A Virginia DVS service officer can help file correctly the first time, which often prevents delays.
LGBTQ+ seniors
- Medicare and Medicaid cover care regardless of sexual orientation or gender identity. For Medicare rights info, start at https://www.medicare.gov
- SAGE National LGBT Elder Hotline offers support and resources (friendly, confidential): https://www.sageusa.org (navigate to Hotline for phone/chat details)
- Local support and resource referrals: Equality Virginia provides statewide resource guides and policy updates: https://www.equalityvirginia.org
- In Hampton Roads, the LGBT Life Center offers health and supportive services and can connect seniors to local programs: https://www.lgbtlifecenter.org
Tip: For hospital visits and decisions, consider completing advance directives and naming someone you trust. Virginia advance directive forms and info: https://www.virginiaadvancedirectives.org (run by a well-established coalition).
Tribal members and Native elders in Virginia
- Several Virginia tribes have federal recognition and may offer elder services through their tribal offices. For a list of Virginia’s state and federally recognized tribes, see the Secretary of the Commonwealth: https://www.commonwealth.virginia.gov/official-documents/virginia-tribes
- Indian Health Service (IHS), Nashville Area: Virginia tribes fall under the Nashville Area Office. Contact the Nashville Area for eligibility and referrals: https://www.ihs.gov/nashville/
- Bureau of Indian Affairs (BIA), Eastern Region: Information on services and contacts: https://www.bia.gov/regional-offices/eastern
- Title VI Older Americans Act (Tribal Nutrition & Supportive Services): Some tribes operate nutrition/transportation services for elders under Title VI. Program overview: https://acl.gov/programs/american-indian-alaska-native-and-native-hawaiian-programs/title-vi-programs
Reality check: Not all Virginia tribes operate Title VI programs or IHS clinics directly. Start with your tribal office; ask about elder meals, transportation, and benefits help.
Rural seniors and limited access
- Transportation: Check DRPT’s directory to find rural transit and demand-response services near you: https://www.drpt.virginia.gov/transit/where
- Healthcare: Your local health district may host mobile clinics and vaccination events. Find your district: https://www.vdh.virginia.gov/local-health-districts/
- Home repairs: USDA Section 504 (loans/grants) is especially helpful in rural areas: https://www.rd.usda.gov/programs-services/single-family-housing-repair-loans-grants
- Phone and internet: Lifeline can reduce phone/internet bills for qualifying households: https://www.lifelinesupport.org
Tip: If you’re far from town, ask your AAA about home-delivered meals, wellness calls, and telehealth coaching. AAA directory: https://www.dars.virginia.gov/aging-services/area-agencies-on-aging
Caregivers and grandfamilies
- Respite and caregiver help: Your AAA may offer respite vouchers, caregiver classes, and support groups. Find your AAA: https://www.dars.virginia.gov/aging-services/area-agencies-on-aging
- Kinship Navigator (VDSS): If you are raising a grandchild or relative’s child, the Virginia Kinship Navigator has guidance on custody, benefits, and local support: https://www.dss.virginia.gov/family/kinship/index.cgi
- Hearing and communication help: The Virginia Department for the Deaf and Hard of Hearing offers the Technology Assistance Program (TAP) for assistive phones and devices: https://www.vddhh.virginia.gov
Resources by region (Virginia)
Use these starting points and call the main numbers on the linked pages for eligibility and intake. If a link is broken or you’re not sure who serves your county, dial 2-1-1.
Northern Virginia
- Fairfax County Area Agency on Aging: https://www.fairfaxcounty.gov/familyservices/older-adults
- Arlington Aging & Disability Services: https://www.arlingtonva.us/Government/Programs/Health/Older-Adults
- Prince William Area Agency on Aging: https://www.pwcva.gov/department/area-agency-aging
- WMATA Senior SmarTrip (reduced fares): https://www.wmata.com/fares/reduced.cfm
Richmond and Central Virginia
- Senior Connections, The Capital Area Agency on Aging: https://seniorconnections-va.org
- Richmond VA Medical Center (VA): use facility locator: https://www.va.gov/find-locations
- Virginia Department of Veterans Services (benefits offices): https://www.dvs.virginia.gov
Hampton Roads / Tidewater
- Senior Services of Southeastern Virginia (AAA): https://www.sseva.org
- Peninsula Agency on Aging: https://paainc.org
- H2O Help to Others (water bill help): https://www.h2orva.org
- Hampton VA Medical Center (VA): https://www.va.gov/find-locations
Roanoke / New River Valley / Southwest
- LOA (Local Office on Aging) Area Agency on Aging: https://www.loaa.org
- New River Valley Agency on Aging: https://www.nrvaoa.org
- Appalachian Power assistance: https://www.appalachianpower.com/account/bills/pay/assistance
- Salem VA Medical Center (VA): https://www.va.gov/find-locations
Shenandoah Valley / Piedmont / Charlottesville
- Valley Program for Aging Services (VPAS): https://www.vpas.info
- Jefferson Area Board for Aging (JABA): https://www.jabacares.org
- USDA Rural Development Virginia (home repair loans/grants): https://www.rd.usda.gov/programs-services/single-family-housing-repair-loans-grants
Southside / Southern Piedmont / Eastern Shore
- Southern Area Agency on Aging: https://www.southernaaa.org
- Piedmont Senior Resources AAA: https://www.psraaa.org
- Eastern Shore Area Agency on Aging/Community Action Agency: https://www.esaaa-caa.org
- Dominion Energy EnergyShare: https://www.dominionenergy.com/virginia/billing/energyshare
Application tips and reality checks
- Be ready with documents: ID, Social Security number, proof of Virginia residency, income (award letters/bank statements), and recent bills.
- Apply early for seasonal programs (Cooling Assistance, Fuel Assistance). When funds run out, the program closes even if you qualify.
- If you’re denied, ask for the denial letter and file an appeal by the deadline shown. For help, contact your AAA or Legal Aid (https://www.valegalaid.org).
- After disasters, only use official .gov or known .org sites and hotlines. No one from FEMA will charge you to apply.
Frequently Asked Questions (FAQs) — Virginia seniors
Q: How do I apply for Cooling Assistance in Virginia?
A: Cooling Assistance is part of VDSS’s Energy Assistance Program. Apply during the program window (typically summer) at CommonHelp (https://commonhelp.virginia.gov) or contact your local DSS. Program overview and dates are posted here: https://www.dss.virginia.gov/benefit/ea/
Q: I can’t afford my electric bill and got a disconnection notice. What should I do first?
A: Call your utility right away and ask for a payment plan and to be screened for hardship programs (Dominion EnergyShare: https://www.dominionenergy.com/virginia/billing/energyshare; AEP Neighbor to Neighbor: https://www.appalachianpower.com/account/bills/pay/assistance). If it’s summer heat or winter cold, also check the VDSS Energy Assistance Program (https://www.dss.virginia.gov/benefit/ea/) and dial 2-1-1 for local charities (https://www.211virginia.org). If you rely on medical equipment, ask about “medical certification” to delay shutoff.
Q: Where do I get help choosing a Medicare plan in Virginia?
A: Contact VICAP (Virginia’s SHIP) for free counseling: https://www.dars.virginia.gov/aging-services/virginia-insurance-counseling-and-assistance-program. They can review your drugs, doctors, and costs and check Extra Help eligibility.
Q: Is there help for home repairs so I can stay in my home?
A: Yes. Check DHCD’s Emergency Home and Accessibility Repair Program (https://www.dhcd.virginia.gov/emergency-home-and-accessibility-repair-program) and Weatherization (https://www.dhcd.virginia.gov/weatherization-assistance-program). If you live in a rural area and own your home, look at USDA’s Section 504 repair loans and grants: https://www.rd.usda.gov/programs-services/single-family-housing-repair-loans-grants.
Q: I’m a veteran. Who can help me with Aid & Attendance paperwork?
A: A Virginia Department of Veterans Services (DVS) benefits office can help for free: https://www.dvs.virginia.gov. You can also see the VA’s Aid & Attendance page for eligibility and forms: https://www.va.gov/pension/aid-attendance-housebound/.
Q: Does Virginia have an emergency cash program for seniors?
A: Virginia does not operate a stand-alone statewide “general relief” cash program for adults without minor children. If you’re caring for grandchildren, check TANF eligibility (via your local DSS), and for other needs, dial 2-1-1 (https://www.211virginia.org) to find local charity funds.
Q: How do I report suspected elder abuse or financial exploitation?
A: Call Virginia APS at 1-888-832-3858. Learn more about what APS covers at: https://www.dss.virginia.gov/abuse/aps.cgi. If the person is in immediate danger, call 911 first.
Q: I live far from a city. How do I find a doctor and transportation?
A: Start with your local public health district: https://www.vdh.virginia.gov/local-health-districts/ for clinics and vaccinations. For rides, if you have Medicaid, call your plan or Modivcare (https://www.modivcare.com/transportation/our-locations/virginia). Otherwise, check DRPT’s transit directory for rural dial-a-ride options: https://www.drpt.virginia.gov/transit/where and ask your AAA about volunteer driver programs.
Q: Are there programs to help with internet or phone service?
A: The federal Affordable Connectivity Program (ACP) is currently unfunded. Check status at the FCC: https://www.fcc.gov/acp. The federal Lifeline program still offers discounts for qualifying households: https://www.lifelinesupport.org.
Q: Where can I find the official list of senior service agencies in Virginia?
A: The Virginia Department for Aging and Rehabilitative Services (DARS) lists all 25 Area Agencies on Aging and how to contact them: https://www.dars.virginia.gov/aging-services/area-agencies-on-aging.
Extra reference tables
Virginia-wide senior help — who to call
| Topic | First stop | Backup |
|---|---|---|
| Emergency shelter/food today | 2-1-1 Virginia: https://www.211virginia.org | Local AAA directory: https://www.dars.virginia.gov/aging-services/area-agencies-on-aging |
| Energy bill shutoff | Utility provider assistance page (Dominion/AEP/etc.) | VDSS Energy Assistance: https://www.dss.virginia.gov/benefit/ea/ |
| Medicare decisions | VICAP (DARS) | Medicare.gov: https://www.medicare.gov |
| Medicaid eligibility | Cover Virginia | Local DSS via CommonHelp |
| Home repairs | DHCD EHARP | USDA 504 (rural) |
| Legal help (eviction/benefits) | Virginia Legal Aid: https://www.valegalaid.org | Long-Term Care Ombudsman (facility issues): https://www.dars.virginia.gov/aging-services/long-term-care-ombudsman |
| Mental health crisis | 988 | Local CSB via DBHDS |
Core state portals (bookmark these)
| Purpose | Link |
|---|---|
| Apply for benefits (SNAP/Medicaid/Energy) | https://commonhelp.virginia.gov |
| Find local services | https://www.211virginia.org |
| Aging services hub (DARS) | https://www.dars.virginia.gov |
| Emergency management | https://www.vaemergency.gov |
Sources
- Virginia Department of Social Services (VDSS) — Energy Assistance Program: https://www.dss.virginia.gov/benefit/ea/
- Virginia Department for Aging and Rehabilitative Services (DARS) — Aging Services, VICAP, Ombudsman, SMP: https://www.dars.virginia.gov
- Cover Virginia (Virginia Medicaid): https://www.coverva.org
- Virginia Department of Housing and Community Development (DHCD) — Weatherization and EHARP: https://www.dhcd.virginia.gov
- State Corporation Commission — Public Utility: https://scc.virginia.gov/pages/Public-Utility
- Dominion Energy EnergyShare: https://www.dominionenergy.com/virginia/billing/energyshare
- Appalachian Power assistance: https://www.appalachianpower.com/account/bills/pay/assistance
- Columbia Gas of Virginia assistance: https://www.columbiagasva.com/billing-and-payment/assistance-programs
- H2O Help to Others: https://www.h2orva.org
- 2-1-1 Virginia: https://www.211virginia.org
- FEMA Individual Assistance: https://www.fema.gov/assistance/individual
- FTC Disaster Scams: https://www.ftc.gov/disaster-scams
- U.S. Census QuickFacts, Virginia: https://www.census.gov/quickfacts/VA
- USDA CSFP State Contacts: https://www.fns.usda.gov/csfp/state-contacts
- USDA SFMNP: https://www.fns.usda.gov/sfmnp/senior-farmers-market-nutrition-program
- VAFCC Clinic Finder: https://www.vafreeclinics.org/patients/find-a-clinic
- Virginia Legal Aid: https://www.valegalaid.org
- VA Facility Locator: https://www.va.gov/find-locations
- Virginia DVS: https://www.dvs.virginia.gov
- IHS Nashville Area: https://www.ihs.gov/nashville/
- BIA Eastern Region: https://www.bia.gov/regional-offices/eastern
- Equality Virginia: https://www.equalityvirginia.org
- LGBT Life Center: https://www.lgbtlifecenter.org
- SAGE (LGBT Elder Resources): https://www.sageusa.org
- DRPT Transit Directory: https://www.drpt.virginia.gov/transit/where
- VDH Local Health Districts: https://www.vdh.virginia.gov/local-health-districts/
- 988 Suicide & Crisis Lifeline: https://988lifeline.org
- Poison Help: https://poisonhelp.org
Disclaimer
Programs, dates, and eligibility rules change. Funding can run out. This guide links to official sources so you can check the latest details. Always confirm information directly with the agency or program before you apply or make decisions.
About this guide
by the GrantsForSeniors.org Editorial Team
The GrantsForSeniors.org editorial team has been building benefit and assistance resources for seniors nationwide since 2020. We research programs across all 50 states by reviewing government websites, checking agency updates, and gathering information from available sources.
Our Commitment to You:
- Experience & Expertise: The information in this guide is compiled and reviewed by a team with experience in senior services and financial aid programs. We are committed to sharing our knowledge to help you find the support you need.
- Authority & Trust: We rely on verified sources, including government agencies, non-profit organizations, and official program websites, to ensure the accuracy of our content. Our goal is to be a trusted authority you can rely on for credible information.
- Clarity & Accessibility: We understand that seeking financial assistance can be challenging. This guide is designed to be clear and easy to understand, breaking down complex topics into actionable steps.
While we work hard to provide the most accurate information available, please note that program details and eligibility requirements can change. We recommend always checking with the official program source or agency website for the most current information, as we are not official agencies but rather compile available information.
- Last Updated: January 2026
- Sources Verified: January 2026
- Next Review: May 2026
If you find outdated information, discover new resources, or have questions, please contact us at info@grantsforseniors.org. We’re here to help seniors find resources that can make a real difference in their daily lives.
