Last updated: 16 September 2026

Richmond older adults can get help with food, health care, housing, utility bills, home safety, transportation, caregiving, taxes, dental care, and legal problems. The best starting point depends on the problem. This guide focuses on the City of Richmond and the local agencies that actually serve it.
For programs that apply across the Commonwealth, use our Virginia benefits guide.
Bottom Line
Start with three doors. Use The Span Center, formerly Senior Connections, for local aging and disability services. Use Virginia CommonHelp for SNAP, Medicaid, and energy assistance. Call 2-1-1 Virginia for fast referrals when you need food, shelter, rent, utility, or other local help.
Urgent Help in Richmond
- Danger or medical emergency: Call 911.
- Mental health crisis: Call or text 988. The 988 Lifeline is available day and night.
- Abuse, neglect, or self-neglect: Call Virginia Adult Protective Services at 1-888-832-3858. Virginia DSS contacts confirm the hotline is available 24/7.
- Eviction or homelessness: Richmond lists the Eviction Help Line at 1-833-663-8428 and the Homeless Connection Line at 804-972-0813 on its homeless services page.
Do not wait for a court date, shutoff date, or move-out date before asking for help. Some programs need documents or screening before they can act.
Start Here
- Call The Span Center at 804-343-3000 if you need meals, caregiver help, Medicare counseling, rides, or help sorting several needs.
- Use CommonHelp for SNAP, Medicaid, and Virginia Energy Assistance.
- Call 2-1-1 if you need an opening or referral near your ZIP code today.
| Need | Best first step | What to ask |
|---|---|---|
| Food, Medicaid, energy help | CommonHelp | SNAP, Medicaid, Energy Assistance, case changes, and renewals |
| Meals, rides, Medicare, caregiver help | The Span Center | Care coordination, VICAP, home meals, caregiver support, and transportation |
| Housing or rent trouble | RRHA and 2-1-1 | Open waitlists, property-based lists, legal help, and emergency referrals |
| Wider state options | Virginia AAA guide | The correct local aging office if the person lives outside Richmond |
What Has Changed
- Senior Connections has a new name. The Richmond-area Area Agency on Aging now operates as The Span Center. The main phone remains 804-343-3000.
- VaCAP ended June 1, 2026. Virginia says former VaCAP SNAP cases move to the Elderly Simplified Application Project at recertification, and the SNAP amount is no longer a fixed VaCAP allotment.
- Richmond tax-relief timing is clearer. The City encourages complete OAPD applications by September 30, while the final filing deadline is December 31.
- RRHA has a dated waitlist opening. Two project-based voucher property waitlists are scheduled for September 14 through September 18, 2026. This is not a general Housing Choice Voucher waitlist opening.
Benefits and Health Care
Many Richmond seniors need more than one program. A person can have Medicare, qualify for help with Medicare costs, receive SNAP, and still need help with rent or energy bills. One benefit does not automatically block every other program.
SNAP and the VaCAP change
The Virginia SNAP page says VaCAP ended effective June 1, 2026. Former VaCAP households move to the Elderly Simplified Application Project, or ESAP, at their next recertification. Certification can still last up to 36 months, but the benefit amount is now based on income and allowable expenses instead of a fixed VaCAP amount.
If you are 60 or older, keep proof of eligible medical expenses because those costs can matter when SNAP is calculated. Our Virginia SNAP guide explains senior-specific deductions and preparation steps.
Medicaid and long-term care
Virginia Medicaid can cover long-term services and supports when a person meets financial and care-need rules. The official Medicaid LTSS page says screening is required to determine the needed level of care. Income and resources are also reviewed. Some members may have a patient-pay amount.
If you need help with bathing, dressing, meals, supervision, or safe care at home, ask for a long-term care screening rather than assuming Medicare will cover ongoing daily care.
Medicare counseling
The Span Center provides free Virginia Insurance Counseling and Assistance Program counseling. Its VICAP counseling page covers Original Medicare, Medicare Advantage, Part D, Medigap, appeals, Extra Help, and Medicare Savings Programs. Counselors do not sell insurance. Our Medicare Savings guide can help you prepare before the call.
Food and Meal Help
Use SNAP for ongoing grocery help. Use home-delivered meals, Friendship Cafés, food pantries, and 2-1-1 when shopping or cooking is difficult or food is needed sooner.
The Span Center partners with Feed More for home-delivered meals. Its home-delivered meals page says the service is available to eligible homebound adults age 60 and older in Richmond and surrounding counties. The Span Center says there is no income requirement, although income may be reviewed as part of service eligibility.
If you need steady grocery help too, apply for SNAP rather than treating meal delivery as a full replacement for groceries.
Food phone script
“I am an older adult in Richmond and I need food help. Can you screen me for home-delivered meals and tell me whether I should also apply for SNAP? If there is a wait, what can I use this week?”
Housing and Rent Help
Affordable housing can take time. Apply to more than one property or program, keep your phone and mailing address current, and save proof of every application.
Richmond Redevelopment and Housing Authority, or RRHA, runs the city’s voucher programs. The RRHA voucher page says a participating Housing Choice Voucher household generally pays about 30% of adjusted monthly income toward rent and utilities, but the actual share depends on household and unit details.
RRHA has announced a short, property-specific opening for two Project-Based Voucher lists. The September waitlist notice says Cool Lane Commons in Richmond and Colbrook Apartments in Chester are scheduled to accept applications from September 14 at 8:30 a.m. through September 18 at 5 p.m. This does not mean the general tenant-based voucher waitlist is open.
For other subsidized properties, use the HUD resource locator and call each property directly. Ask about vacancies, age rules, income rules, pets, accessibility, and how the property manages its own list. Our Virginia housing guide gives wider state options.
Housing phone script
“I am an older adult in Richmond looking for affordable housing. Which waitlists can I join today? If this list is closed, which property-specific or senior lists should I check next?”
Property Tax Relief for Richmond Homeowners
Richmond’s Older Adults and Persons with Disabilities, or OAPD, program offers an exemption or a tax freeze for qualifying homeowners. The Richmond OAPD page says applicants must be at least 65, or 100% permanently and totally disabled, and must own and occupy the home as their sole dwelling.
For the exemption, the current maximum household income is $70,000 and maximum owner financial worth is $450,000, excluding the primary residence. For the freeze, the limits are $125,000 for household income and $750,000 for owner financial worth, also excluding the primary residence. The City says complete applications should be submitted by September 30 to help ensure current-year relief is reflected on the next bill. The final filing deadline is December 31.
Do not choose between the exemption and freeze based only on the higher income limit. The City says applicants can use only one option at a time. If you need a broader explanation of Virginia programs, see our Virginia tax relief guide.
Dates and Status to Watch
| Program | Current timing | What it means |
|---|---|---|
| RRHA property lists | September 14–18, 2026 | Two named Project-Based Voucher lists have a short scheduled opening. |
| Richmond OAPD | September 30 encouraged; December 31 final | Submit a complete file early when possible. |
| Cooling Assistance | 2026 window ended August 17 | Ask 2-1-1 or the utility about other current cooling or bill-help options. |
| Fuel Assistance | Second Tuesday in October through second Friday in November | Gather heating bills and income papers before the fall window opens. |
Home Repairs and Utilities
If the home is unsafe, focus on health and safety first: no heat, unsafe wiring, plumbing failure, a leaking roof, dangerous steps, or a needed accessibility change.
Virginia’s Essential Home and Accessibility Repair Program can fund urgent health, safety, and accessibility work through local administrators. The EHARP page explains the state program. Funding and local intake can vary, so our Virginia home repair guide can help you compare other routes.
USDA Section 504 is mainly for eligible very-low-income homeowners in rural areas. The current USDA Section 504 page lists loans up to $40,000 and grants up to $10,000. Grants are for eligible homeowners age 62 or older who need to remove health and safety hazards, and the property must meet USDA location rules. Do not assume a Richmond city address qualifies.
Virginia Energy Assistance covers fuel, crisis, cooling, and weatherization. The energy assistance page says Fuel, Crisis, and Cooling Assistance require a heating or cooling expense and gross monthly income at or below 150% of the federal poverty level. The 2026 Cooling Assistance window ended August 17. Fuel Assistance runs in the fall, and Crisis Assistance serves qualifying heating emergencies during the winter period.
Utility phone script
“I am an older adult and I am behind on my utility bill. Please tell me the last date to avoid shutoff, whether I can make a payment plan, and which assistance program is open now.”
Transportation and Medical Rides
GRTC CARE is ADA paratransit for people whose disability prevents them from independently using fixed-route service for some or all trips. The GRTC CARE page says standard CARE operates within GRTC’s fixed-route area and up to three-fourths of a mile from bus routes. CARE rides normally must be booked at least one day ahead.
Virginia Medicaid also covers transportation when an eligible member has no other way to reach a Medicaid-covered service. The Medicaid transportation page says managed-care members should use the transportation contact for their health plan, while fee-for-service transportation uses the state contractor.
If disability changes how you travel or receive services, our Virginia disability guide covers more statewide routes.
Caregivers, Veterans, and Disability Help
The Span Center can screen families for caregiver support, care coordination, respite, home-delivered meals, transportation, and other community services. Family caregiver payment is not automatic. Our caregiver pay guide explains the Virginia paths and why an assessment may be required.
Veterans and surviving spouses can also get free claims help from the Virginia Department of Veterans Services. The current Richmond DVS office is at the Richmond VA Medical Center, 1201 Broad Rock Boulevard, and lists 804-675-6546 as its office phone. Appointments are recommended.
VA Aid and Attendance may add monthly money to a qualifying VA pension for a veteran or survivor who meets the pension rules and needs help with daily activities or is housebound. The official Aid and Attendance page explains the conditions. Our veteran benefits guide gives more Virginia-specific help.
Caregiver phone script
“I care for an older adult in Richmond who needs help with bathing, meals, rides, or safe supervision. Can you screen us for caregiver support, respite, long-term care options, and home-delivered meals?”
Dental Care
Original Medicare usually does not cover routine dental care. Start by checking charity programs, dental schools, Medicaid coverage if you have it, and local clinics.
Dental Lifeline Network’s Virginia DDS page says its Donated Dental Services program may help people who cannot afford care and are over 65, permanently disabled, or need medically necessary dental treatment. The page also lists areas where applications are temporarily closed, so check it before applying.
VCU School of Dentistry provides lower-cost patient care in downtown Richmond. Its VCU dental clinics page lists general, student, faculty, specialty, and special-care services. Call 804-828-9190 for patient information. Our Virginia dental guide gives more statewide options.
Legal Help and Scam Protection
Central Virginia Legal Aid Society helps eligible low-income people with civil issues such as housing, public benefits, health coverage, debt, and some elder-law matters. Its CVLAS services page lists housing and public-benefit work. The Richmond office is 804-648-1012.
Be cautious when someone says you must pay an application fee to receive a government benefit, housing voucher, Medicare card, or utility benefit. Real public agencies may charge ordinary service fees in some programs, but they do not sell access to a benefit through a surprise “grant processing” fee.
If the problem is urgent and crosses several areas, our Virginia emergency guide can help you build a fast call list.
How to Start Without Wasting Time
Missing papers cause avoidable delays. Gather the documents that match the program before you call or apply.
- Photo ID or other identity proof.
- Social Security number or benefit case number when required.
- Proof of Richmond or Virginia residence.
- Social Security, pension, wage, or other income records.
- Bank and asset records when the program has resource rules.
- Medicare, Medicaid, or private insurance cards.
- Lease, mortgage, property-tax bill, or utility bill.
- Eviction papers, shutoff notice, repair estimate, or medical note when the problem is urgent.
- Receipts for recurring medical costs when they may affect SNAP or another means-tested program.
Keep copies of everything you submit. Save confirmation numbers and screenshots. If you mail papers, note the date and keep a copy of the full packet.
A practical order
- Call The Span Center if you need help sorting several needs.
- Use CommonHelp for SNAP, Medicaid, and energy assistance.
- Call 2-1-1 for urgent local openings while longer applications are pending.
- Check RRHA and individual subsidized properties for housing.
- Use VICAP before making a Medicare plan change you do not understand.
Denied, Delayed, or Overwhelmed
A denial can mean you are ineligible, but it can also result from missing documents, old information, a closed funding round, or an application error. Read the notice before giving up.
- Ask for the reason: Get the exact decision in writing.
- Check the appeal deadline: Benefit and transit programs can have strict deadlines.
- Fix missing papers: Ask exactly what document is missing and how to submit it.
- Try a backup path: A closed housing or repair program may have another local provider or later intake.
- Get help reading the notice: The Span Center, VICAP, legal aid, or a trusted helper may be able to explain the next step.
Richmond Area Resource Table
| Problem | Contact | Best use |
|---|---|---|
| Local aging help | The Span Center, 804-343-3000 | Meals, VICAP, caregiver help, care coordination, rides, and referrals |
| Benefits applications | CommonHelp | SNAP, Medicaid, energy assistance, renewals, and case updates |
| Housing | RRHA and HUD | Voucher information, property lists, public housing, and subsidized properties |
| Property taxes | Richmond Finance | OAPD exemption or freeze applications |
| Home safety | EHARP or USDA | Essential repairs, accessibility work, and rural repair financing |
| Transportation | GRTC or Medicaid | ADA paratransit and covered medical transportation |
| Veteran help | Virginia DVS | Claims help, pension questions, and referrals |
| Legal trouble | CVLAS | Eviction, public benefits, debt, and other civil legal issues |
Resumen en Español
Los adultos mayores en Richmond pueden comenzar con tres lugares. The Span Center, antes llamado Senior Connections, ayuda con comidas, Medicare, transporte, cuidadores y otros servicios locales. CommonHelp sirve para solicitar SNAP, Medicaid y ayuda de energía. Llame al 2-1-1 para encontrar ayuda local con comida, vivienda, renta y servicios públicos.
Si hay peligro inmediato, llame al 911. Para una crisis de salud mental, llame o mande texto al 988. Para abuso, negligencia o auto-negligencia de una persona mayor, llame a Adult Protective Services al 1-888-832-3858.
Si es dueño de una casa en Richmond, revise el programa OAPD de alivio de impuestos. La ciudad recomienda entregar una solicitud completa antes del 30 de septiembre y mantiene el 31 de diciembre como fecha final. Guarde copias de todos los documentos y pregunte por los plazos de apelación si recibe una denegación.
Frequently Asked Questions
Where should Richmond seniors start for help?
Start with The Span Center for local aging services, CommonHelp for SNAP, Medicaid, and energy assistance, and 2-1-1 for urgent local referrals. Use more than one if your needs overlap.
Did Senior Connections change its name?
Yes. Senior Connections is now The Span Center. It remains the Area Agency on Aging serving Richmond and nearby Central Virginia communities, and its main phone is 804-343-3000.
Is RRHA housing open right now?
Waitlist status changes. RRHA has announced a September 14–18, 2026 opening for two specific Project-Based Voucher property lists. That notice does not say the general tenant-based Housing Choice Voucher list is opening.
Can I get Richmond property tax relief?
Possibly. Richmond’s OAPD program offers an exemption or freeze to qualifying older adults and people with disabilities. Age or disability, ownership, occupancy, household income, and financial worth rules apply.
Who helps with Medicare questions?
The Span Center provides free VICAP Medicare counseling for Richmond-area residents. Counselors can explain Medicare Advantage, Part D, Medigap, Extra Help, Medicare Savings Programs, appeals, and billing questions without selling insurance.
What if I am denied help?
Ask for the reason in writing, check the appeal deadline, correct missing information quickly, and ask The Span Center, legal aid, or 2-1-1 about backup options.
About This Guide
Sources
This guide uses official federal, state, local, and other high-trust nonprofit and community sources linked in the article.
Editorial note
This guide is produced under the GFS Editorial Standards using official and other high-trust sources. GFS is not affiliated with a government agency and is not a substitute for official agency guidance. Individual eligibility outcomes cannot be guaranteed.
Corrections
Despite careful verification, errors may occur. Readers may email info@grantsforseniors.org with corrections.
Disclaimer
This article is for informational purposes only and is not legal, financial, medical, tax, disability-rights, immigration, or government-agency advice. Program rules, policies, funding, and availability can change. Readers should confirm current details directly with the responsible official program before acting.
Last updated: 16 September 2026 · Next review: 16 January 2027