Arkansas medical equipment guide
Last updated: 26 September 2026
If you need a walker, wheelchair, commode, shower chair, ramp, or another assistive device in Arkansas, start with a free reuse program. The best route depends on the item, county, and how long you need it.
Bottom Line
Arkansas does not have one general state-run loan closet for every senior. For common donated equipment, start with the Goodwill HELP program. For assistive technology, device reuse, or help choosing equipment, contact iCAN assistive technology. If a spinal cord disability is involved, the Arkansas Spinal Cord Commission has regional loan closets for eligible clients. Call before driving because donated stock and the right size can change quickly.
Need Equipment Today?
- Unsafe hospital discharge: Tell the discharge planner exactly what equipment is missing and ask for a safe discharge plan, a prescription when needed, and local loan-closet leads.
- Common item: Call Goodwill Arkansas at 1-501-372-5100 and ask staff to check local and statewide HELP inventory.
- Specialized device: Call iCAN at 1-800-828-2799 or 1-501-666-8868.
- Fall or transfer risk: Do not use equipment that is the wrong size, missing parts, unstable, or damaged. Ask a clinician when you are unsure what device is safe.
Start Here
- Name the exact item. Ask for a bedside commode, rollator, 18-inch wheelchair, transfer bench, or other specific device instead of saying only “medical equipment.”
- Call before you travel. Ask about size, weight limit, missing parts, pickup rules, loan period, and whether the item can be held.
- Use coverage for long-term needs. A free closet can bridge a gap, but Medicare or Arkansas Medicaid may be the better path when the equipment must fit a medical need for months or years.
For more reuse tips, see the national DME loan guide.
| Need | Start here | Area | Main limit |
|---|---|---|---|
| Walker, cane, wheelchair, commode, shower chair | Goodwill HELP | Statewide | Donation stock changes. |
| Assistive technology, device trial, reuse, home safety | iCAN | Statewide | Not every device is available immediately. |
| Temporary DME with spinal cord disability | ASCC | Statewide for eligible clients | Client eligibility and inventory apply. |
| Free short-term regional loan | SOURCES | Benton, Washington, Madison, Carroll | Regional service only. |
| Cancer-related equipment and supplies | Hope Care Closet | Northwest Arkansas focus | Call about current access and stock. |
| Long-term medically necessary DME | Medicare or Medicaid | Statewide if covered | Medical and supplier rules apply. |
What Has Changed
- Arkansas 211 still has a service-area warning. Its current About page says Hark at Excellerate Foundation operates Arkansas 211 and is currently only able to serve Benton, Madison, and Washington counties. Other pages on the same site still use statewide language. Treat 211 as a regional backup and confirm service before relying on it.
- Goodwill HELP remains statewide. It is still free, open to all Arkansas residents, has no time limit, and can search statewide inventory.
- ASCC referral guidance is current. Case managers still determine eligibility after referral.
- Coverage routes were rechecked. Arkansas Medicaid and Medicare still cover some DME when their rules are met.
Free and Loan Programs in Arkansas
Free medical equipment in Arkansas usually comes from donated-equipment programs, assistive technology reuse, regional independent-living centers, or disease-specific organizations. These programs are useful because they can sometimes solve a problem faster than insurance. They are also less predictable because stock depends on donations and returned equipment.
Goodwill Arkansas HELP
Goodwill Industries of Arkansas operates the Health Equipment Loan Program, or HELP. Goodwill says the program provides gently used medical equipment free of charge, is open to all individuals in Arkansas, and has no time limit. Equipment is first-come, first-served. If the item is not available at your local store, staff can search statewide inventory and work to get the item to the nearest Goodwill location.
Goodwill lists wheelchairs, walkers, crutches, commodes, canes, shower chairs, transfer items, lifts, rails, and therapy aids.
Best for: common mobility and bathroom equipment after surgery, illness, a fall, or a hospital stay.
How to start: call 1-501-372-5100 or use Goodwill’s store finder from the HELP page.
iCAN Assistive Technology
Increasing Capabilities Access Network, known as iCAN, is Arkansas’s assistive technology program. Its current site says services are available to all Arkansans regardless of age, geographic area, disability, income, or eligibility for another service. iCAN also describes an assistive technology reuse program that redistributes previously owned assistive technology and durable medical equipment.
iCAN is useful when you are not sure which device fits. It covers mobility, hearing, vision, communication, memory, computer access, and home safety. You can also use the iCAN equipment search.
Best for: specialized devices, device comparison, reuse, and help finding the right type of assistive technology.
How to start: call 1-800-828-2799 toll-free or 1-501-666-8868 in Little Rock.
Arkansas Spinal Cord Commission
The Arkansas Spinal Cord Commission, or ASCC, has 12 regional loan closets around the state. The ASCC loan program says equipment can be loaned to ASCC clients during an emergency, while permanent equipment is being purchased or repaired, or when a client needs to try equipment before buying it.
The closets may have wheelchairs, walkers, portable ramps, cushions, bathroom equipment, reachers, and other items. Loan service is for ASCC clients, not the general public. The program says eligible clients may use loan-closet services regardless of income, but inventory is limited.
The current ASCC referral guide says a health care professional can make a referral, and case managers complete the eligibility determination. Call 1-501-296-1788 or 1-800-459-1517.
Best for: Arkansas residents with a qualifying spinal cord disability who need temporary or trial equipment.
SOURCES Loan Closet
SOURCES Loan Closet serves Benton, Washington, Madison, and Carroll counties. SOURCES says it loans durable medical equipment free of charge with no eligibility requirement. Items can include crutches, commodes, motorized and non-motorized wheelchairs, transfer boards, canes, and other assistive devices.
Donated equipment is cleaned, refurbished, and checked for safety. Loan periods depend on the situation. Call 1-479-442-5600 about current inventory before traveling.
Best for: a temporary equipment need in Northwest Arkansas.
Hope Cancer Resources Care Closet
If cancer care is part of the situation, Hope Care Closet may help. Hope Cancer Resources says the Care Closet provides medical supplies and equipment at no cost to the patient. Listed supplies include durable medical equipment, liquid nutrition, incontinence products, wound-care supplies, and personal hygiene items.
Call 1-479-361-5847 to ask about the application process and current stock.
Best for: people whose equipment or supply need is connected to cancer care in the Northwest Arkansas area.
Medicare and Arkansas Medicaid Can Be Better for Long-Term DME
A donated wheelchair can bridge a gap, but a long-term need may require prescribed equipment. Medicare or Arkansas Medicaid may be more appropriate.
Arkansas Medicaid
The Arkansas Department of Human Services says Medicaid pays for some durable medical equipment. Its Arkansas Medicaid DME rules say adults age 21 or older need a prescription from their primary care provider, and Medicaid pays only for certain equipment. Some items or services may also require additional approval under the applicable Medicaid rules.
For people who need long-term services at home, ARChoices details show that the program can include environmental accessibility adaptations and adaptive equipment for people who meet its eligibility and level-of-care rules. This is not a same-day loan closet.
If you need help finding or using Arkansas benefit portals, the Arkansas benefits portals guide can help you identify the correct state starting point.
Medicare Part B
Medicare DME coverage includes medically necessary equipment ordered for use in the home when Medicare’s rules are met. Medicare lists items such as walkers, wheelchairs, hospital beds, oxygen equipment, canes, commode chairs, and other covered DME. Depending on the item, Medicare may rent it, buy it, or use another payment arrangement.
After the Part B deductible, Medicare says you generally pay 20% of the Medicare-approved amount when the supplier accepts assignment. Use the Medicare supplier finder to look for enrolled suppliers. Before accepting equipment, ask whether the supplier participates in Medicare and accepts assignment.
Check the Equipment Before You Take It Home
Used equipment can be helpful only when it fits and works. A wheelchair that is too narrow, a walker set too high, or a commode missing a part can create a new problem.
| Equipment | Check | Ask before pickup |
|---|---|---|
| Walker or rollator | Height, brakes, tips, wheels, folding | Is it the right height range and weight limit? |
| Manual wheelchair | Seat width, brakes, footrests, cushion | Are all parts present, and will it fit the car? |
| Power chair or scooter | Battery, charger, tires, controls | Does the battery hold a charge, and how will it be transported? |
| Bathroom equipment | Width, rubber feet, arms, bucket, fasteners | Has it been cleaned, and are all parts included? |
| Portable ramp | Length, width, weight rating, surface | Is it safe for the step height and mobility device? |
If the real need is a ramp, grab bar, doorway change, or another home modification rather than portable equipment, the Arkansas housing help guide covers repair and accessibility paths.
How to Start Without Wasting Time
- Write down the item and deadline. Say whether you need it today, this week, or long term.
- Measure the person and space. Note height, weight, wheelchair seat width if known, door widths, bathroom space, and car cargo space.
- Call the broadest free route first. For common DME, start with Goodwill. For specialized assistive technology, call iCAN.
- Use the right specialized program. ASCC is appropriate only when spinal cord disability criteria may apply. SOURCES is regional. Hope Cancer Resources is most relevant when cancer care is involved.
- Ask about coverage at the same time. If the device is needed long term, contact the doctor and insurer even if you borrow a temporary item.
- Confirm pickup before driving. Ask whether someone can pick up for the senior and what identification or paperwork is required.
What to Gather
- Senior’s name, county, and callback number.
- Exact equipment name and needed size.
- Height, weight, mobility level, and relevant room measurements.
- Whether the person can pick up the item.
- Doctor order or prescription if using insurance coverage.
- Medicare, Medicaid, or insurance information when applicable.
- Hospital or rehabilitation contact if the need follows discharge.
Phone Scripts
Goodwill HELP
“Hello, I need a [item] for an older adult in [county]. Do you have one in stock today? If not, can you check statewide HELP inventory and tell me the closest pickup location?”
iCAN
“Hello, we need assistive technology for [problem]. We are not sure which device fits. Can you help us check reuse equipment or another device option?”
ASCC
“Hello, I am calling about a person with a spinal cord disability who needs [item]. Can you explain the referral process, eligibility review, and whether a loan closet could help?”
Local aging agency
“Hello, I help an older adult in [county]. We need a [item]. We already called [program]. Do you know a local loan closet, senior center, disability organization, or hospital program that may help?”
Local and Rural Arkansas Help
In rural Arkansas, transportation can be as hard as finding the equipment. Start statewide, then ask local workers about smaller closets nearby.
The Arkansas aging agency finder lets you choose your county and find the Area Agency on Aging that serves your region. These agencies provide information and assistance and can help older adults and caregivers connect with local services. The GFS Arkansas aging agencies guide explains the regional system in plain language.
If disability services, transportation, personal care, or home supports are part of the same problem, use the Arkansas disability help guide. For a wider review of state assistance, see Arkansas senior benefits.
Backup Options if Free Reuse Is Not Enough
If no loan closet has the right item, check the next safest route before buying used equipment.
- Doctor and insurance: Ask whether Medicare, Arkansas Medicaid, Medicare Advantage, VA coverage, or private insurance can supply the item.
- Try before buying: Ask iCAN whether a demonstration, reuse item, or device search can help you avoid buying the wrong equipment.
- Assistive technology financing: Arkansas Rehabilitation Services has an Alternative Financing Program for assistive technology. The AFP loan brochure makes clear that this is financing, not a grant. Consider repayment carefully.
- Caregiver help: If a family member is missing work or struggling to keep the senior safe, the Arkansas caregiver help guide covers related support routes.
- Incontinence supplies: If the need is disposable briefs or related supplies rather than reusable DME, see incontinence supply help.
- Wider crisis: If the equipment problem comes with no food, a shutoff, unsafe housing, or another urgent bill problem, use the Arkansas emergency assistance guide.
Reality Checks
- Inventory changes fast. A program can be open and still have no wheelchair in your size today.
- Free does not mean fitted. Borrowed equipment may be temporary and may not be ideal for long-term medical use.
- Power equipment is harder. Batteries, chargers, controls, vehicle transport, and repair history all matter.
- Some equipment should not be reused. Custom-fitted braces, opened medical supplies, damaged devices, and unsafe equipment may be refused.
- Coverage takes paperwork. Medicare and Medicaid may need prescriptions, medical-necessity documentation, enrolled suppliers, or prior approval.
- Regional programs have borders. A Northwest Arkansas closet may not serve a household in another part of the state.
Common Mistakes to Avoid
- Driving a long distance before someone confirms the item is available.
- Asking only for “medical equipment” instead of naming the exact device.
- Forgetting to ask about seat width, height range, weight limit, brakes, footrests, or charger.
- Assuming a free loan means the equipment is medically appropriate for long-term use.
- Assuming ASCC serves every older adult when its loan closets are for eligible ASCC clients.
- Relying on Arkansas 211 as the only statewide backup while its current service-area language is inconsistent.
- Buying a power chair without checking battery condition, charger, transport weight, and repair options.
- Waiting until discharge day to tell the hospital that a safe home setup is missing.
Denied, Delayed, or Overwhelmed
If a closet is out of stock: ask whether staff can check another location, place you on a callback list, or name a nearby partner. Then call iCAN and your Area Agency on Aging.
If Medicaid denies the item: ask for the written reason. Ask the prescribing clinician whether the order, diagnosis, or medical-necessity documentation needs to be corrected. Follow the appeal instructions in the notice if you disagree with the decision.
If Medicare coverage is confusing: confirm that the prescriber and supplier meet Medicare requirements and ask the supplier about assignment before accepting the equipment.
If the problem is bigger than equipment: ask about home care, caregiver support, transportation, food, housing safety, and benefits screening. A walker may solve one part of the problem but not the whole care need.
Resumen en Español
Arkansas no tiene un solo préstamo estatal de equipo médico para todas las personas mayores. Para equipo común como andadores, sillas de ruedas, cómodos o sillas de ducha, empiece con Goodwill Arkansas HELP. El programa indica que es gratis, sirve a personas en todo Arkansas y puede revisar inventario estatal.
Para tecnología de asistencia, llame a iCAN al 1-800-828-2799. Si existe una discapacidad de la médula espinal, la Arkansas Spinal Cord Commission puede tener equipo temporal para clientes elegibles. En el noroeste de Arkansas, SOURCES presta equipo gratis en Benton, Washington, Madison y Carroll.
Llame antes de manejar. Pregunte por el tamaño, límite de peso, piezas, cargador y reglas de recogida. Para una necesidad médica de largo plazo, pregunte también al médico si Medicare o Medicaid puede cubrir el equipo.
Frequently Asked Questions
Is there one statewide Arkansas DME loan closet for all seniors?
No. Arkansas does not have one general state-run loan closet for every older adult. Goodwill HELP is the broadest free statewide starting point for common donated equipment, while iCAN, Area Agencies on Aging, and specialized programs can help with other needs.
What is the fastest first call for a walker or wheelchair?
For a common donated item, Goodwill Arkansas HELP is usually the best first call because the program serves people across Arkansas and can check statewide inventory. Call before driving because stock changes with donations.
Can anyone in Arkansas use Goodwill HELP?
Goodwill Arkansas says its HELP program is free and open to all individuals in Arkansas. Equipment is first-come, first-served, and availability depends on current donations.
What can iCAN help with?
iCAN is Arkansas’s assistive technology program. It can help Arkansans with reuse equipment, device searches, demonstrations, and technology for mobility, hearing, vision, communication, memory, computer access, and home safety.
Who can use the Arkansas Spinal Cord Commission loan closets?
The Arkansas Spinal Cord Commission loan closets are for ASCC clients with qualifying spinal cord disabilities. A case manager determines eligibility and helps arrange a temporary equipment loan when suitable equipment is available.
Can Arkansas Medicaid pay for durable medical equipment?
Yes, Arkansas Medicaid pays for some durable medical equipment. For adults age 21 or older, the Arkansas Department of Human Services says a primary care provider prescription is required and Medicaid pays only for certain equipment.
Can Medicare help pay for DME?
Medicare Part B covers medically necessary durable medical equipment when it is ordered for use in the home and Medicare rules are met. Costs and whether an item is rented or purchased depend on the equipment and supplier.
What if I live in rural Arkansas?
Start with statewide options before driving long distances. Call Goodwill HELP and iCAN, then use your Area Agency on Aging, hospital discharge team, clinic social worker, senior center, or local disability organization to look for nearby options.
About This Guide
Sources: This guide uses official federal, state, local, and other high-trust nonprofit and community sources linked in the article.
Editorial note: This guide is produced under the GFS Editorial Standards using official and other high-trust sources. GFS is not affiliated with a government agency and is not a substitute for official agency guidance. Individual eligibility outcomes cannot be guaranteed.
Corrections: Despite careful verification, errors may occur. Readers may email info@grantsforseniors.org with corrections.
Disclaimer: This article is for informational purposes only and is not legal, financial, medical, tax, disability-rights, immigration, or government-agency advice. Program rules, policies, funding, and availability can change. Readers should confirm current details directly with the responsible official program before acting.
Last updated: 26 September 2026 · Next review: 26 January 2027