Virginia medical equipment help
Last updated: 27 September 2026
Virginia has several ways to get donated, loaned, or lower-cost medical equipment, but there is no single statewide closet that stocks every item. The right first call depends on the equipment, where you live, and whether you need a short-term loan, a donated item, or insurance-covered equipment.
Bottom Line
Start with the Virginia assistive technology page and call VATS at 1-804-662-9990 if you are not sure which path fits. For an adult who needs a wheelchair, walker, bath aid, or Hoyer lift, check F.R.E.E.. For hospital beds and short-term recovery equipment, local loan closets are often the better route. Older adults can also ask their Virginia aging agency for nearby programs.
Need Equipment for a Safe Discharge?
If a hospital or rehabilitation discharge is happening now, tell the discharge planner, nurse, physical therapist, or occupational therapist exactly what is missing. Ask whether the person can safely transfer, use the bathroom, and enter the home without the equipment.
- Get the exact item: Ask for the item name, size, weight limit, and needed accessories.
- Get medical paperwork: Ask whether the clinician can prepare a prescription or letter of medical necessity before discharge.
- Ask for local calls: Request help contacting a reuse program or loan closet while the discharge case is still open.
- If other needs are urgent: Use our Virginia emergency help guide for food, utilities, shelter, transportation, and crisis routes.
If an older or disabled adult may be unsafe because of abuse, neglect, or self-neglect, Virginia lists the Adult Protective Services hotline as 1-888-832-3858 on its elder safety resources.
Start Here
- Identify the exact equipment. “Rolling walker with a seat” is more useful than “walker.” For a wheelchair, know the seat width. For a hospital bed, ask whether rails and a mattress are needed.
- Call the right first program. VATS can help with assistive technology choices. F.R.E.E. handles many adult mobility items. Local closets may have hospital beds, commodes, shower equipment, and recovery items.
- Call before driving. Donated inventory changes quickly. Confirm the item, pickup rules, hours, paperwork, and whether the equipment is a loan or a gift.
Quick-Reference Table
| Situation | First route | What to know |
|---|---|---|
| You are not sure what device fits | VATS | VATS connects Virginians with assistive technology and offers consultations. It is not a general cash-grant program. |
| An adult needs mobility equipment | F.R.E.E. | F.R.E.E. gifts donated mobility-related equipment when inventory and program rules allow. |
| You need a hospital bed | Local closet | F.R.E.E. does not handle hospital beds. ECNV and several local closets do. |
| You need county-level help | AAA or 211 | Virginia has 25 Area Agencies on Aging, and 211 can search community resources statewide. |
| Medicare or Medicaid may cover it | Insurance path | Reuse can be a backup, but keep the coverage request or appeal moving for long-term equipment. |
What Has Changed
- 211 texting: The current instruction is to text CONNECT to 247211. The older article incorrectly told readers to text their ZIP code.
- Northern Virginia: ECNV currently describes a small DME closet plus a DME Link process for larger items such as hospital beds and Hoyer lifts.
- F.R.E.E. offices: The current F.R.E.E. request page still lists eight Virginia programs and says it cannot pick up or deliver equipment.
What This Help Is
Durable medical equipment, often called DME, includes items used for medical needs in the home. Examples include walkers, wheelchairs, commodes, hospital beds, and some lifts. Assistive technology is a broader term. It can include medical equipment, communication tools, magnifiers, adapted computer devices, and other equipment that supports independence.
Virginia reuse programs work in different ways. Some clean donated equipment and give it to a new user. Some lend equipment and expect it back. Some match a donor directly with a person who needs a large item. Others provide short-term demonstrations so a person can try a device before buying one.
This help is separate from Medicare, Medicaid, or private insurance. A reuse program may help while coverage is pending, but a donated walker is not a substitute for an insurance appeal when the person needs a fitted long-term device. For a national overview of reuse programs, see our DME loan closet guide.
For broader help with benefits, food, housing, healthcare, and other state programs, use our Virginia senior benefits guide.
Statewide Starting Points
Virginia Assistive Technology System
Virginia Assistive Technology System (VATS) is the state assistive technology program. Virginia Easy Access says a personal VATS consultation is a first step for finding assistive technology that may fit the person. The current contact numbers are 1-804-662-9990, toll-free 1-800-552-5019, and toll-free TTY 1-800-464-9950.
Best use: Call when you do not know which device or program fits, when you want to test assistive technology, or when you need a statewide referral. VATS guidance does not mean the state will buy a new device for every caller.
Area Agencies on Aging
Virginia says 25 Area Agencies on Aging (AAAs) serve every county and city. These agencies help older adults and caregivers connect with local services. Use the official AAA finder if you need the correct office for your city or county.
Best use: Ask the AAA for local medical equipment closets, transportation, caregiver support, home-delivered meals, and other services that may affect whether the person can stay safely at home.
Virginia Easy Access and 211
Virginia Service Finder lets you search for local services by topic and area. You can also use 211 Virginia, a free statewide resource service. Dial 2-1-1 or text CONNECT to 247211 to reach the live text service.
Best use: Search for “medical equipment,” “durable medical equipment,” “loan closet,” and the exact item you need. A small church or community closet may not appear under a broad “senior services” search.
F.R.E.E. in Virginia
The Foundation for Rehabilitation Equipment & Endowment (F.R.E.E.) is a major Virginia reuse program for adults. Its current request page says equipment is available to uninsured and under-insured adults in Virginia. F.R.E.E. describes itself as a provider of last resort, meaning it helps when other resources are unavailable.
Common items include walkers, wheeled walkers, canes, crutches, bath and toilet aids, manual and power wheelchairs, Hoyer lifts, and other mobility-related rehabilitation equipment. Because donations control inventory, an item may be available one week and unavailable the next.
F.R.E.E. requires an application plus a prescription or letter of medical necessity from a medical professional. Its current page says applications stay active for 30 days. If approved, the gifted item becomes the recipient’s responsibility to maintain.
Important limit: F.R.E.E. says it does not accept or gift hospital beds, nebulizers, CPAP machines, oxygen equipment, tubing, or tube-feeding equipment. It also says it cannot pick up or deliver equipment. Call the nearest office before applying.
| Program | Phone | Location |
|---|---|---|
| Roanoke | 1-540-777-4929 | Salem |
| Lynchburg | 1-434-846-3733 | Lynchburg |
| Richmond | 1-804-920-9828 | Richmond |
| Northern Shenandoah Valley | 1-540-664-7552 | Winchester |
| Harrisonburg | 1-540-564-5632 | Harrisonburg |
| Williamsburg | 1-757-707-4741 | Williamsburg |
| South Hampton Roads | 1-757-771-6183 | Virginia Beach |
| Smyth County | 1-276-706-9891 | Chilhowie |
The current F.R.E.E. office list does not show an adult Northern Virginia chapter. In Northern Virginia, ECNV, VATS, an AAA, and local closets can be better first calls.
Local Loan Closets
Local programs are especially useful for hospital beds, commodes, shower seats, transfer benches, ramps, and recovery equipment. These programs are donation-based, so call before you arrange transportation.
| Program | Useful for | Current contact | Key limit |
|---|---|---|---|
| ECNV DME program | Wheelchairs, rollators, shower equipment, commodes, hospital beds, and large-item donor matching | 1-703-525-3268 | Small donation-based inventory; large DME Link items depend on a donor match. |
| H.E.L.P. closet | Wheelchairs, walkers, hospital beds, and other essential equipment | 1-540-324-6186 | Churchville location and limited open hours; call before driving. |
| Rappahannock Loan Closet | Hospital beds, wheelchairs, ramps, walkers, shower and toilet aids | 1-540-937-4663 | Borrower must be from Rappahannock County. |
| Community Support | Hospital beds, wheelchairs, walkers, canes, supplies, and nutritional products | 1-540-347-5922 | Inventory changes; the program serves the Piedmont area and nearby communities. |
ECNV is especially important in Northern Virginia. Its current DME information says it maintains a small equipment closet. For large items such as hospital beds, Hoyer lifts, lift chairs, and stair lifts, its DME Link program may connect a donor and recipient while the donor keeps the item during a 60-day matching window.
Virginia also works with 17 Centers for Independent Living. A center may have equipment, a donor list, or local referral knowledge even if it does not operate a large warehouse. Use the Virginia CIL directory. Our Virginia disability help guide covers other disability-related routes.
Equipment, Fit, and Safety
Do not choose equipment only because it is free. A wheelchair that is too narrow, a walker set to the wrong height, or a hospital bed that will not fit through the room can create new problems.
- Wheelchairs: Ask about seat width, footrests, cushion, weight limit, brakes, and whether the chair fits the home and vehicle.
- Walkers and rollators: Ask about handle height, brakes, seat condition, and whether the person can safely use the device.
- Hospital beds: Ask whether rails, mattress, controls, cords, and all hardware are included. Measure the room before pickup.
- Power equipment: Ask whether the battery holds a charge and whether the charger is included.
- Bathroom equipment: Measure the tub, shower, toilet area, doorway, and turning space.
For ramps, doorway changes, bathroom modifications, or other home access work, see our Virginia home repair guide. Equipment and home modifications often use different funding paths.
How to Start Without Wasting Time
- Write the exact item name. Add needed features, size, and weight limit.
- Get medical documentation early. F.R.E.E. needs a prescription or letter of medical necessity. Even when a local closet does not, the paperwork can help with insurance.
- Call more than one route. If the item is urgent, call VATS, the nearest F.R.E.E. office when appropriate, your AAA, and a local closet on the same day.
- Ask about pickup before approval. Many reuse programs do not deliver. Large items may require a truck, tools, and two people.
- Keep the insurance request open. A borrowed or donated item may solve today’s problem while Medicare, Medicaid, or a health plan reviews long-term coverage.
If a family member is doing substantial care at home, our Virginia caregiver pay guide explains programs that may help in some situations.
What to Gather Before You Call
- The exact equipment name and must-have features.
- The person’s height, weight, and basic fit needs.
- Seat width or other measurements when relevant.
- The date the equipment is needed, especially for discharge.
- A prescription or letter of medical necessity if available.
- Medicare, Medicaid, private insurance, or uninsured status.
- Any denial, delay notice, or prior authorization message.
- Home measurements for doors, bathroom turns, bed space, and steps.
- A pickup plan, including vehicle and helpers.
- A second-choice item if the exact model is unavailable.
Reality Checks
- Inventory changes: Donated equipment cannot be promised in advance. A program can be open and still have no suitable item.
- Hospital beds are harder: They need storage, transport, setup space, and sometimes a separate mattress.
- Pickup is common: F.R.E.E. says it cannot pick up or deliver equipment. Local closets may also require family pickup.
- Local rules differ: Rappahannock’s closet is county-specific. H.E.L.P. lists no age, disability, residency, or financial restriction on its current site.
- Free does not mean fitted: Ask a therapist or clinician when fit, transfer safety, skin protection, or fall risk is a concern.
Common Mistakes to Avoid
- Waiting until the day of discharge to ask for equipment.
- Calling one program and stopping after an out-of-stock answer.
- Asking for “a wheelchair” without seat width or weight needs.
- Assuming F.R.E.E. handles hospital beds, oxygen, or CPAP machines.
- Driving to a closet without confirming inventory and open hours.
- Accepting a device without checking missing parts, brakes, batteries, or chargers.
- Closing an insurance request because a temporary loan solves the immediate problem.
Denied, Delayed, or Still Searching?
If a free program does not have the item, try the next route instead of waiting on one list.
- Ask another F.R.E.E. office: The nearest office can tell you whether another chapter may have the item.
- Ask the aging network: Your AAA may know small closets that are hard to find online.
- Use disability resources: A CIL may know local donors, closets, or advocacy options.
- Search nearby programs: The Pass It On Center can help locate reuse programs, including options near state borders.
- Consider financing carefully: Virginia’s AT loan authority offers disability-related equipment financing. It is a loan, not free equipment, and approval considers credit, income, and debt.
If Medicare is involved
Medicare Part B may cover medically necessary DME ordered for use in the home when coverage rules are met. Check the official Medicare DME rules and use the supplier directory before buying or renting equipment.
If Virginia Medicaid is involved
Virginia Medicaid maintains current DME coverage listings and service authorization information on its DME coverage page. If a member’s service is denied, reduced, or terminated, review the member appeal options and the deadline shown on the notice. If Medicare costs are also a problem, our Virginia Medicare Savings guide explains another possible route.
Phone Scripts
Hospital or rehab discharge
“My family member cannot go home safely without a [specific item]. Can you help us contact a reuse program or loan closet today? Can the doctor or therapist write the prescription or letter we may need before discharge?”
VATS or an aging agency
“I am helping an older adult in [city or county] who needs a [specific item]. We need the fastest realistic route. Is there a reuse program, local loan closet, or assistive technology program you recommend?”
F.R.E.E.
“Before I apply, can you check whether you have a [specific item] for an adult in [city or county]? We can get a prescription or letter of medical necessity. What else do you need from us?”
Local loan closet
“Do you have a [specific item] available? Is it a loan or a gift? What are the pickup rules? Does it include all needed parts, and are there size or weight limits?”
Donating Equipment in Virginia
Call before dropping off equipment. Programs can reject items that are broken, soiled, incomplete, unsafe, or too large for available storage. Powered equipment may need a working battery and charger.
F.R.E.E., ECNV, H.E.L.P., and local closets all publish their own acceptance rules. ECNV, for example, uses a donor-match process for some large equipment it cannot store. A program that cannot accept your item may still know another local organization that can.
Resumen en Español
Si necesita equipo médico usado en Virginia, puede empezar con VATS al 1-804-662-9990. Para adultos que necesitan sillas de ruedas, andadores, bastones, ayudas para baño o elevadores Hoyer, F.R.E.E. puede ser una opción si hay equipo disponible y se cumplen sus reglas.
F.R.E.E. no ofrece camas de hospital, CPAP, oxígeno ni algunos equipos respiratorios. Para una cama de hospital o equipo de recuperación, llame a un closet local. En el norte de Virginia, ECNV tiene un programa de equipo médico donado. Llame antes de manejar porque el inventario cambia.
Para buscar ayuda local, marque 2-1-1 o envíe la palabra CONNECT al 247211. También puede llamar a su Agencia del Área sobre Envejecimiento. Tenga a mano el nombre exacto del equipo, medidas básicas, información del seguro y una receta o carta médica si la tiene.
Frequently Asked Questions
Does Virginia have one statewide medical equipment loan closet?
No. Virginia has VATS, F.R.E.E., Area Agencies on Aging, 211 Virginia, Centers for Independent Living, and local loan closets. The fastest search often uses more than one route at the same time.
What does F.R.E.E. provide?
F.R.E.E. gifts donated mobility-related rehabilitation equipment to uninsured and under-insured adults in Virginia when its rules are met and the needed item is available. Common items include walkers, wheelchairs, bath aids, and Hoyer lifts.
Can F.R.E.E. provide a hospital bed?
No. F.R.E.E.’s current request page says it does not accept or gift hospital beds. Try ECNV in Northern Virginia, H.E.L.P., Rappahannock’s loan closet, Community Support of the Piedmont, or another local closet.
Do I need a prescription?
It depends on the program. F.R.E.E. requires a prescription or letter of medical necessity. Some local closets use simpler borrowing rules. Ask before you apply or travel to pick up equipment.
How do I reach 211 Virginia by text?
Text CONNECT to 247211. You can also dial 2-1-1. The current 211 Virginia site lists both options for help finding community resources.
What should Northern Virginia residents try first?
Start with VATS, ECNV, your Area Agency on Aging, and 211 Virginia. The current F.R.E.E. office list does not show an adult Northern Virginia chapter.
About This Guide
Sources: This guide uses official federal, state, local, and other high-trust nonprofit and community sources linked in the article.
Editorial note
This guide is produced under the GFS Editorial Standards using official and other high-trust sources. GFS is not affiliated with a government agency and is not a substitute for official agency guidance. Individual eligibility outcomes cannot be guaranteed.
Corrections
Despite careful verification, errors may occur. Readers may email info@grantsforseniors.org with corrections.
Disclaimer
This article is for informational purposes only and is not legal, financial, medical, tax, disability-rights, immigration, or government-agency advice. Program rules, policies, funding, and availability can change. Readers should confirm current details directly with the responsible official program before acting.
Last updated: 27 September 2026 · Next review: 27 January 2027